• Job Description

  Req#: R106491

  Summary

  Driving sales
  - Achieves individual and team sales and customer targets, KPIs by effectively using available
  data/systems to better understand own performance and sales opportunities
  - Collects meaningful customer information throughout the client journey to feed into the CRM system
  - Effectively uses cross- and upselling techniques to maximize sales opportunities.
  - Guides and influences the client to make the best possible decision to buy the right product.
  
  
  Client experience
  - Creates an engaging and emotional client experience, offering best in class service being it in-store or
  on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
  - Proactively engages and establishes strong relationships with clients, making the client valued from
  the moment they enter the store
  - Engages with clients to uncover purchase motivations by asking good questions and listening to clients
  - Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate
  sales techniques
  - Develops local and international client base and seeks to recruit and develop top clients.
  
  
  Product and Customer Knowledge
  - Using knowledge of Gucci and our products, engages with the clients using storytelling.
  - Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients’
  typology in order to come up with the best possible solutions for our clients.
  - Enhances the client’s experience by providing them with useful insights into the local lifestyle trends
  (Theater, arts, travel, etc)
  - Combines styling knowledge with the ability to mix-and-match products to best serve the client
  
  
  Store operations
  - As got a sound understanding of back of house procedures and operations
  - Knows how to handle products effectively, manage transactions, payment processes and general store
  administration (eg invoice signing, …)
  - Is aware and executes visual merchandising standards in line with guidelines
  - Understands how the store operates and how to best contribute to the overall functioning of the store

  Job Description

  Driving sales
  - Achieves individual and team sales and customer targets, KPIs by effectively using available
  data/systems to better understand own performance and sales opportunities
  - Collects meaningful customer information throughout the client journey to feed into the CRM system
  - Effectively uses cross- and upselling techniques to maximize sales opportunities.
  - Guides and influences the client to make the best possible decision to buy the right product.

  
  Client experience
  - Creates an engaging and emotional client experience, offering best in class service being it in-store or
  on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
  - Proactively engages and establishes strong relationships with clients, making the client valued from
  the moment they enter the store
  - Engages with clients to uncover purchase motivations by asking good questions and listening to clients
  - Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate
  sales techniques
  - Develops local and international client base and seeks to recruit and develop top clients.

  
  Product and Customer Knowledge
  - Using knowledge of Gucci and our products, engages with the clients using storytelling.
  - Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients’
  typology in order to come up with the best possible solutions for our clients.
  - Enhances the client’s experience by providing them with useful insights into the local lifestyle trends
  (Theater, arts, travel, etc)
  - Combines styling knowledge with the ability to mix-and-match products to best serve the client

  
  Store operations
  - As got a sound understanding of back of house procedures and operations
  - Knows how to handle products effectively, manage transactions, payment processes and general store
  administration (eg invoice signing, …)
  - Is aware and executes visual merchandising standards in line with guidelines
  - Understands how the store operates and how to best contribute to the overall functioning of the store

  Job Type

  Regular

  Start Date

  2023-03-24

  Schedule

  Full time

  Organization

  GG Luxury Retail South Africa (Pty) Ltd

• About the company

  Gucci is a luxury fashion house based in Florence, Italy.

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