WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO WE ARE LOOKING FOR

We are looking for a client advisor for our Flagship Rodeo Drive Boutique. The Client Advisor will be a key team member contributing to the store business by achieving sales goals, excellent clienteling, and all KPI goals. The role is hourly-based plus commission with benefits.

Key Responsibilities :

Client Centric Activities:

· Strong product knowledge

· Master the Client Journey

· Create strong client relationships

· Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management

· Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing, and farewell)

· Focus on development and retention of existing clients, recruitment of new and potential ones

· Engage the client through every selling opportunity - walk in, private appointment, and consignment

· Actively participates in achieving the store’s sales and business KPIs in partnership with Team Managers through in-store conversion and business planning

· Escalates any client issues to Team Manager (if applicable) or Store Manager/Director

Merchandise and Visuals:

· Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)

· Ensure product maintenance, replenishment on the floor

· Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales

· Respect administration and operations procedures

· Liaise with the In-Store Visual to follow display guidelines; verify and report all relevant information to store management

Operations:

· Knowledge and understanding of company policies and procedures

· Ability to use POS system to perform all client transactions

· Where an Ops HC is not present, takes an active part in the execution of operational tasks (including shipping/receiving)

• Responsible for individual stock assignments, including organizing stock on the floor and in the back of the house
• Participate in all inventory and cycle counts and protect the assets of the Boutique by understanding and following operating procedures

Requirements :

· Min 2 years of experience in a similar role in the luxury retail industry

· Proven track record in sales

· Excellent knowledge of product and client journey

· Must be a team player

· Excellent organizational and follow up and time management skills.

· Demonstrates confidence and ability to develop relationships with clients, team, and the business

· Clear and concise communication skills – verbal and written

Hourly Rate: $23 ( negiotable depending on experience)

HOW WE ARE

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.