• Job Description

  Req#: R0461968

  Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
  
  Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

  Position Summary
  The Training Coordinator supports and coordinates trainings delivered to external customers. A Training Coordinator is responsible for working closely with external and internal customers to schedule training seminars that are delivered both on-site and virtually. This includes coordinating training, sending training materials, keeping system records up to date, collecting feedback, maintaining educator network and training program maintenance.

  Fundamental Responsibilities

  • Consult with plan sponsors and coordinate external training delivery from request to completion within established fulfillment timeframes
  • Works closely with plan sponsors, account executives, vendors and educator network to ensure quality service delivery
  • Remediates complaints regarding external training delivery
  • Researches, recruits, develops and maintains educator network
  • Manages contracts with network educators and ensures educators meet basic credentialing requirements
  • Maintains training content library in conjunction with development team
  • Material formatting, branding and accessibility compliance as needed
  • Manages training services delivered via live webinar or recording
  • Acts as technical contact and host for live webinar trainings and peer support groups
  • Maintains and updates annual training catalogs
  • Receives and reconciles trainer invoices for payment
  • Other responsibilities supporting training services delivered to plan sponsors

  
  Required Qualifications

  • 1-3 years customer service experience is required
  • Strong soft skills including multi-tasking, prioritizing, organization, critical thinking, strong attention to detail, problem solving and written/verbal communication
  • Intermediate to advanced skills with MS Office and Teams, WebEx, Adobe Acrobat Professional and QuickBase.
  • Bachelor’s degree is preferred or in place of a degree, at least 3 years of relevant customer service and/or EAP experience.

  
  Preferred Qualification

  • EAP experience strongly preferred

  
  Education

  • High School Diploma or GED required; Preferred Bachelor's Degree.

  Pay Range

  The typical pay range for this role is:

  $18.50 - $38.82

  This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
  
  In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
  
  For more detailed information on available benefits, please visit Benefits | CVS Health

  We anticipate the application window for this opening will close on: 01/16/2025

  Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• About the company

  At CVS Health, we share a clear purpose: helping people on their path to better health. Through our health services, plans and community pharmacists, we’re pioneering a bold new approach to total health. Making quality care more affordable, accessible, simple and seamless, to not only help people get well, but help them stay well in body, mind and spirit.

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