• Job Description

  Req#: R-15075

  TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

  As a Client Care Counselor, you will manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities. This position is 100% work from home.

  Responsibilities:

  • Provide telephonic clinical assessments, short term problem solving & referrals to EAP users across the country

  • Conduct Problem Gambling assessments & referrals on several state-specific Problem Gambling Help Lines

  • Participate in clinical staffing & in-house trainings

  • Track cases to ensure connection with the appropriate referral

  • Assist affiliate counselors with inquiries regarding referrals

  • Troubleshoot on various issues including technical/website questions from affiliate counselors

  Succeeding as a Bilingual Client Care Counselor will require the following core qualifications and skills:

  • A Master's Degree in Psychology, Social Work, or another clinical counseling field

  • Be fluent in English & Mandarin or Cantonese

  • Ability to multi-task and provide clinical behavioral health services

  • Excellent risk assessment skills, and an ability to adapt quickly to a client's changing needs

  • Strong clinical judgment and an understanding of your responsibilities with confidentiality.

  • Experience working with substance-related & addictive disorders is an asset

  • Strong organization skills, ability to follow-up on cases to ensure connection to referrals

  • Competency to provide a dedicated and meaningful counseling experience to participants over the phone

  • Empathic and excellent active listening skills

  • Clinical Associates are strongly encouraged to apply to achieve independent licensure

  Perks:

  • Tech equipment provided ?⌨?

  • Access to all-inclusive benefits

  • 401k from your start date

  • Paid Well-being days

  • 3 weeks vacation

  • Free access to Relias (CE learning platform)

  • Access to a robust training program that prepares you for your role

  TELUS Health is an Equal Opportunity Employer. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.

  Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.

  Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to talentacquisitiononboarding@telushealth.com.

  By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

• About the company

  LifeWorks, formerly known as Morneau Shepell, is a human resources services and technology company headquartered in Toronto, Ontario, Canada.

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