• Job Description

  Req#: R274516

  Job Title

  Client Care Manager

  Job Description Summary

  The Client Care Manager serves as the connection between the client delivery teams, platform resources, service lines, advisory groups, and research. The Client Care Manager acts as a trusted advisor, consulting teams on how to tell a clear, consistent, and crafted message to their clients with the intent of strengthening the relationship and growing the business. The Client Care Manager has strong graphic design skills and focuses on client data and analytics, delivering insights through actionable presentations, reports, and dashboards, to increase visibility of gaps, risks and potential growth opportunities. The Client Care Manager is dedicated to fostering a GOS culture focused on sharing of best practices, innovation, and peer collaboration.

  Job Description

  Responsibilities

  • Provide client-facing presentation and communications support to ensure delivery of a clear, consistent, and crafted message
  • Produce content and graphics for client-facing presentations, quarterly business reports, marketing brochures and dashboards
  • Design dynamic PowerPoint templates to be used as “grab and go” materials
  • Ensure client deliverables adhere to corporate identity guidelines
  • Maintain an organized library of inspirational marketing material, including tools and resources, for all GOS employees to use
  • Present during “Office Hour” training sessions to teach account management teams how to use Client Care tools, under the direction of the Sr. CC Manager
  • Partners with GOS account teams to keep client statistics and account data current

  Requirements

  • 3-5 years of experience in a related or similar field
  • Marketing, Business Administration, or relevant field of study (or currently in pursuit of)
  • Ability to quickly learn, adapt and produce a high volume of quality materials in a fast-paced environment
  • Strong PowerPoint skills
  • Proficiency with Microsoft Teams and Microsoft Office Suite (Word, Excel), and a working knowledge of the Adobe Creative Suite (InDesign, Illustrator, and/or Photoshop). Experience with email campaign tools a plus.
  • Must be able to quickly troubleshoot and develop solutions to requests from account teams and clients using the resources available
  • Excellent interpersonal skills with high initiative, flexibility, and team approach to work
  • Great collaborator with the ability to work with cross-functional teams as needed.
  • Excellent oral and written communication skills
  • The qualified candidate will be detail-oriented, able to handle multiple projects simultaneously, extremely professional, and customer service oriented

  
  

  
  

  
  

  Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

  
  

  The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

  
  

  The company will not pay less than minimum wage for this role.

  
  

  The compensation for the position is: $85,000.00 - $100,000.00

  Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

  In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.

  INCO: “Cushman & Wakefield”

• About the company

  Through all of the twists and turns of the last 100 years, ours has been a story of people putting ideas into action for the benefit of our clients. What began as a small family business in New York is now a commercial real estate company with a solid foothold across the globe, with approximately 400 offices in 70 countries employing 51,000 people. And from Silver Court in Shanghai to the Sears Tower in Chicago to all that comes next, our clients are at the center of all we do.

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