• Job Description

  Req#: 14893

  Requisition ID: 14893
  Department: Community & Social Services Dept.
  Service: Employment and Social Services
  Employment Type: Multiple Full Time Temporary, Full Time Permanent Positions and Eligibility List
  Work Hours: 35 hours per week
  Affiliation: CUPE 503 Inside/Outside
  Salary Information: $64,175.02 - $75,085.92 annually (2024 rates of pay)
  Location: Various Locations
  City: Ottawa, ON
  Job Category: Community and Social Services
  Application Close: 22/10/2024

  JOB SUMMARY

  The Community & Social Services department is responsible for creating a strong social infrastructure by providing support to families and individuals in need in order to promote their self-reliance and quality of life, in collaboration with community partners. This includes providing financial assistance, housing, childcare, employment, personal care services, information and referral.

  You are a first point of contact for new and/or existing human service clients for providing integrated front-line service and support with social services offered by the City and community. You support clients/families with system navigation to understand and access social services and programs to meet their identified needs.

  You are responsible for collaborating with departmental staff to support case management at various stages in the delivery of community and social services; verifying eligibility and granting benefits for ongoing cases; processing requests from clients for payment of arrears, mandatory and discretionary items, as well, payments to vendors in accordance with departmental policies and procedures and in consultation with staff with decision making authority; providing information to clients with regards to programs and services offered by the Department as well as the community; utilizing local, provincial and federal information systems for processing, validating and recording client information; liaising internal and external service providers and third parties including government agencies, employers, trainers and the general public; and contributing to the overall improvement of service delivery and the operation of the work unit.

  EDUCATION AND EXPERIENCE

  Completion of Grade 12

  Minimum of 4 years of clerical experience of which 2 years is in a social services setting.

  KNOWLEDGE

  • Applicable federal, provincial and municipal legislation, policy, procedures and programs
  • Social Services agencies and programs, including community services/resources
  • Assessment, interviewing and case management techniques
  • Research, data comparison and verification techniques
  • Working knowledge of current workplace techonology including databases and Microsoft 365, including Word, Excel, Outlook and SharePoint
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.

  COMPETENCIES, SKILLS AND ABILITIES

  • Ability to interpret, apply and clearly explain legislation, policy and procedure.
  • Take initiative, solve problems and make independent decisions.
  • Effectively use crisis intervention skills to resolve conflict and manage emerging urgent client issues.
  • Work effectively within a computerized environment.
  • Communicate effectively both verbally and in writing.
  • Ability to multitask and manage competing demands in a stressful work environment.
  • Work in collaboration with team members, clients, community partners, employers and training providers.
  • Establish effective working relationships with people of diverse social, economic and ethnic backgrounds.
  • Ability to develop tools to track and report on program statistics and expenditures.
  • Create and maintain filing systems.
  • Demonstrate empathy and sensitivity to special needs of social services clients.
  • Flexible and adaptable.
  • Effective interpersonal skills.
  • Effective conflict resolution skills.
  • Effective organizational skills.
  • Demonstrates initiative, reliability and judgement.
  • Demonstrate cultural awareness and respect in all interactions and treat all people accessing service with dignity
  • Demonstrates willingness to work in a frontline service delivery environment in person in a CSSD office environment, in the community, by phone and virtual service options.

  WHAT YOU NEED TO KNOW

  • Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
  • Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.
  • Successful candidates meeting the employer's qualification standard will be placed on the permanent and/or temporary eligibility list in order of seniority.
  • The permanent eligibility list will be utilized to fill permanent (full time continuous) vacancies from the closing date of the competition until the opening date of the next competition.
  • The temporary eligibility list will be utilized to fill full temporary vacancies for up to one year from the closing date of this competition.
  • You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

  We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

  The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
  Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

  The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

  Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.

• About the company

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