Academic Approach
Client Communications Coordinator
NewPay50k / year
LocationRemote
Employment typeFull-Time
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Job Description
- Req#: 6NMfNDyj1f
- Innovator: We understand that all great things start with a groundbreaking idea/strategy and are followed with diligent and collaborative execution and insight.
- Explorer : We relentlessly pursue the knowledge needed to shape and influence student and school performance.
- Problem-Solver : We are dedicated to finding concrete and actionable solutions to the education challenges facing students. We embrace difficulties with optimism and teamwork.
- Organizer : We prioritize all of our activities around what’s best for students and schools and organize our activities to turn great ideas into reality.
- Builder : We are committed to the success of the mission. We believe nothing should be done without purpose and a focus on the future.
- Collaborator: We collaborate with schools to understand the unique needs of their students so that we may tailor a customized solution to drive their student achievement.
- Answer, screen, and forward incoming calls on multi-line phone
- Answer administrative questions for current clients and tutors
- Accurately enter client data into CRM system
- Coordinate and schedule meetings between internal and external stakeholders
- Conduct outbound calls based on seasonal initiatives determined to support the One-on-One and School Programs departments
- Manage tutoring rooms and booking process
- Assist in testing signups and questions
- Perform basic data entry projects, accounts receivable work, and customer service to support Finance department
Client Communications Coordinator Non-Exempt
Academic Approach is an educational services company whose name is synonymous with excellence, integrity, and innovation. Our success is a direct product of the talented teams who teach our students, build our curriculum and software, design our programs, lead professional development in our partner schools, and manage our services.
Academic Approach is firmly committed to creating a diverse workplace and is proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity and/or expression, sexual orientation, ethnicity, national origin, age, disability, genetics, marital status, amnesty status, or veteran status. Applicants of diverse backgrounds, skillsets, and experiences are especially encouraged to apply.
Our Client Communications Coordinator is a(n):
This non-exempt full-time position’s overall objective is to provide a welcoming experience for clients while providing excellent customer service and administrative support for Academic Approach team members. The ideal candidate will be critical in providing exemplary experience for Academic Approach clients and colleagues, an experience that is associated with the Chicago area’s premier tutoring organization. The position also requires strong communication, organizational, and time-management skills. Work location is remote, but we are currently only able to consider candidates who reside in one of the following states: AZ, CA, CO, IA, IL, IN, KY, MA, MD, MI, MN, NC, NJ, NM, NY, OH, SC, TN, TX, WI.
Compensation and Benefits
Annual Salary: $50,000 plus up to $1500 in annual bonuses
Academic Approach offers a competitive benefits package and a dynamic work environment. Benefits include health, dental, and vision benefits, up to 10 days of accruable vacation per year, 5 sick days per year, 4 half days per year, 2 personal days per year, 1 community service day per year, 401(k) participation after one year of employment, and paid parental leave.
The Client Communications Coordinator will report to the Regional Director.
As the Client Communication Coordinator, you will have the following job responsibilities:
Program & Client Services
About Academic Approach
At Academic Approach, we are driven by one mission: to academically support students, families, and school leaders in this ever-changing, never-boring, always thrilling assessment landscape.
Founded in Chicago in 2001, Academic Approach empowers students and educators from all backgrounds and skill levels to succeed both on and beyond college admissions testing. Through our data-driven, skills-based approach, Academic Approach provides high-impact test preparation – both one-on-one tutoring and classroom course instruction – for students, professional development and coaching for faculty, and interim/formative assessments along with in-depth analytics for schools and school districts.About the company
Academic Approach offers expert, customized one-on-one tutoring and test prep solutions for families and tailored solutions for schools. Online and in person.