Champion Window
Client Experience Manager
4 days agoWhat's your preference?
Job Description
- Req#: 18759
- Team Leadership & Performance Management
- Lead, coach, and motivate the “Great Experience” Team to meet and exceed customer satisfaction goals.
- Conduct regular performance evaluations, provide feedback, and develop action plans for team growth.
- Monitor team metrics to ensure service levels and response times are consistently met.
- Client Experience Oversight
- Ensure a seamless and positive customer journey from initial contact to project completion.
- Resolve escalated customer concerns with professionalism and efficiency.
- Collaborate with internal departments to streamline communication and project updates for clients.
- Reporting & Analytics
- Track and analyze customer satisfaction metrics, team performance data, and key KPIs.
- Prepare regular reports for leadership with actionable insights to improve client experience.
- Product Knowledge & Training
- Maintain in-depth knowledge of Patio Enclosures products, services, and processes.
- Provide ongoing training to the Great Experience Team to enhance product knowledge and customer communication.
- Continuous Improvement
- Identify opportunities to enhance the client experience through improved processes, tools, and best practices.
- Participate in strategic planning to develop initiatives that drive client satisfaction and loyalty.
- 3+ years of experience in client services, customer success, or related leadership role (home improvement or construction industry preferred).
- Strong leadership and team management skills with proven experience in coaching and performance management.
- Excellent communication, problem-solving, and conflict resolution abilities.
- Proficient in reporting, analytics, and CRM or customer management systems.
- Highly organized, detail-oriented, and adaptable in a fast-paced environment
- Performance Bonuses: Based on team and company performance
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and company holidays
- Opportunities for professional development and growth
Overview
Great Day Improvements - Client Experience Manager
About Patio Enclosures:
Patio Enclosures is a leading provider of high-quality sunrooms, screen rooms, and patio solutions. We are committed to delivering exceptional experiences to our customers from the first interaction through project completion.
We are seeking a Client Experience Manager to lead our “Great Experience” team in ensuring that every client receives top-tier service. This role is ideal for a results-driven professional with strong leadership, organizational, and communication skills who thrives in a fast-paced, customer-focused environment.
Pay: $70,000.00 per salary / plus performance bonuses
Location: Hybrid (Phoenix, AZ)
Responsibilities
Qualifications
Compensation & Benefits:
GDI is an Equal Employment Opportunity Employer
#INDGDI
About the company
Champion Windows and Home Exteriors | Your local window replacement company | Our replacement windows are built in the USA, backed by an industry-leading limited lifetime warranty, and come recommended by more than 9 out of 10 recent customers | Free I...
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