• Job Description

  Req#: MED01993

  Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

  About Us:

  Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.

  Our core values of excellence, drive, respect and integrity guide everything we do. We’re committed to creating a workplace where everyone can thrive, and we’re proud to support over 1,500 businesses across Canada with our health and wellness solutions.

  The Role:

  Medcan Health Management is recruiting an enthusiastic, well-spoken and client-focused individual to join our Client Experience Team. The Client Experience Specialist Inbound role is responsible for delivering an efficient, professional, and knowledgeable customer experience for all clients, booking Medcan's Annual Health Assessment, in conjunction with our Membership offerings, while also promoting our 15+ in-house services. The successful candidate will be a self-starter, have a drive for finding the best solution for the client, possess a genuine passion for health and wellness, demonstrate a history of building trusting relationships with clients, and have the ability to thrive in a fast-paced environment.

  The Accountabilities:

  · Provide exceptional client service, build strong client relationships, and serve as a brand ambassador, demonstrating flexibility and the ability to adapt to changing priorities.

  · Leverage exceptional product knowledge, brand understanding, selling points and featured seasonal services/products.

  · Use excellent communication and multitasking skills to respond to customer inquiries in a timely manner, managing multiple inbound/outbound client support channels including phone, email, live chat, social and in-person.

  · Manage the scheduling and booking of appointments for existing and new clients, while recommending appropriate services to clients based on client health aspirations.

  · Increase sales via cross-selling, up-selling, add-on sales and promotional offers.

  · Quote and discuss fees and payment policies, and address inquiries regarding invoices, payments, and collections.

  · Undertake timely and organized client follow-ups via multiple client channels.

  · Coordinate with other department staff to ensure exceptional delivery of service.

  · Provide ongoing technical support for our online client portal.

  · Participate in client satisfaction initiatives and proactively communicate customer feedback.

  · Assist with training and mentoring of new staff.

  The Requirements:

  · Bachelor’s degree or post-secondary diploma in business, health or a related discipline.

  · Minimum of 1-2 years of experience in a customer service position, contact centre and/or client loyalty.

  · The ability to navigate difficult conversations and interactions with professionalism.

  · A proven track record of being resourceful and finding solutions even when there is no clear path.

  · Persistent attitude, numbers-driven and self-motivated.

  · Proficiency in Microsoft Office suite required.

  · Proficiency in Salesforce is an asset.

  · French Bilingualism is an asset.

  This position is full-time and permanent. Shifts are scheduled based on the business requirements of Medcan and staffing needs, between Tuesday to Saturday with an 8-hour shift during the hours of 8:00am to 5:00pm. This is a fully remote position with occasional requirements to come on site for training and team meetings/events. Schedule may rotate based on business needs and availability.

  Our Benefits:

  Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

  This position comes with an attractive total compensation package including a competitive compensation model, a comprehensive benefits plan, RRSP matching, and a genuine opportunity to grow.

  We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s Best Managed Companies.

  Ready to Apply?

  If you’re ready to make a difference and be part of a company that truly cares about its people, we’d love to hear from you! Apply today and let’s inspire wellness together.

  Diversity, Equity and Accessibility:

  Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.

• About the company

  We offer comprehensive health assessments and personalized programs for organizations wanting a healthy and engaged workforce, and individuals wanting to reach their health and wellness goals.

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