• Job Description

  Req#: R202447311

  Company

  Cox Automotive - USA

  Job Family Group

  Customer Care Group

  Job Profile

  Client Implementation Service Analyst II

  Management Level

  Individual Contributor

  Flexible Work Option

  Can work remotely anywhere in the specified country

  Travel %

  Yes, 5% of the time

  Work Shift

  Day

  Compensation

  Hourly base pay rate is $25.58 - $38.37/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

  Job Description

  The Client Implementation Service Analyst II (CISA II) is a member of the Managed Services team who is responsible for activating the Automotive Marketing Platform powered by VinSolutions (AMP) product for new customers . The CISA II is expected to engage with n ew AMP customers , set expectations, build campaigns , garner approval from the client , launch the service, and transition the account to a Client Relationship Manager. As a part of their role, they will partner with internal stakeholders from Managed Services, Implementation , Product and Performance Management , and build relationships with external clients during the activation process . C ustomer needs are the driving force behind priorities, decisions and activities resulting in product activations and client satisfaction . The role will report to a Manager/Supervisor, Managed Services .

  Due to product and platform complexity, this role requires specific domain expertise , and will be focused on the VinSolutions AMP product. This is a client-facing team where you will apply technical knowledge, digital marketing guidance, and project management skills. Marketing Channels include but are not limited to: Email, Text, Social, Creative, Advertising and Direct Mail.

  Responsibilities:

  • Semi-independently leads customer implementation projects for the Automotive Marketing Platform powered by VinSolutions (AMP).

  • Contributes to customer satisfaction by consistently meeting and/or exceeding expectations and commitments by providing a high level of customer service to both internal and external customers; by solving customer problems quickly and effectively.

  • Works directly, professionally and collaboratively with Clients, internal teams (Product, Implementation, Performance Management, etc.), and other cross-functional teams as required to meet client needs.

  • Implements defined solutions and strategies based on an analysis of customer requirements, business goals, objectives and existing infrastructure.

  • Troubleshoots and documents specific client issues (e.g., performance and application issues).

  • Coordinates customer-facing training on the company’s products and features, including new product release information.

  • Provides the Marketing Account Manager owning the account after launch with reports and implementation updates.

  • Thoughtfully escalates client- and/or process related issues and questions.

  • Develops, maintains and updates customer status and other management reports.

  • Provide guidance to other members of Managed Services and other departments (as appropriate) by sharing experiential knowledge of and coaching others on marketing trends, tactics and marketing in general. Client Implementation Service Analyst II should display the utmost quality, confidence and effectiveness when handling challenging conversations and difficult situations by providing exceptional customer service and maintaining a high degree of professional integrity within all levels of the organization.

  Minimum Qualifications:

  • Bachelor's degree (B. A.) from a four-year college or university + 2 years of experience; or 6 years of experience equivalency
  • Experience in a client-facing or digital marketing role is required
  • Excellent presentation, written, and verbal communication skills
  • Proficient in Microsoft Word, PowerPoint, Outlook, and Teams with the ability to gain proficiency in other role-specific software.
  • Mental acuity (detail oriented, capable of managing multiple tasks simultaneously, strong prioritization) to execute duties of the position successfully to meet business and client needs
  • Strong organizational skills and the ability to effectively multi-task and prioritize in a deadline-driven atmosphere.
  • Marketing program experience, including evaluating and utilizing digital marketing and/or CRM systems
  • Exceptional client relationship, account management, experience
  • Ability to thrive in a fast-paced environment and meet tight deadlines

  Preferred Qualifications:

  • Knowledge of Digital Marketing campaigns, customer segmentation and marketing best practices
  • Ability to learn new technologies and concepts quickly.
  • Pro-active thinker with ability to absorb high amounts of detail

  Drug Testing

  To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

  Benefits

  Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

  About Us

  Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

  Application Deadline: 07/23/2024

• About the company

  Cox Communications, Inc. is an American digital cable television provider, telecommunications and home automation services.

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