• Job Description

  Req#: 2400287

  Job Description:

  Role Title: Client Integration Specialist (L09)

  Company Overview:

  COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

  • We have recently been ranked #5 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.

  • We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

  Organizational Overview:

  The CTO Business Relations and Innovation organization is charged with managing the technology relationship with our partners and helping them grow their business by implementing financing products. We provide technical expertise and process execution to support client integrations across various SYF products and capabilities.

  Role Summary/Purpose:

  The Client Integration Specialist will work other client integration specialists and partner with merchants to launch SYF’s UniFi solution. This role will act as a technical point-of-contact during UniFi integrations into merchant/client websites and point-of-sale systems. A successful candidate will also be expected to influence the ongoing evolution of the UniFi platform based on client feedback and their own experience with the product.

  Key Responsibilities:

  • Partner with other client integration specialists to support client integrations within the UniFi technology domain

  • Knowledge of current SYF and industry POS technology to identify appropriate solutions based on the client’s needs

  • Partner with merchant/client technology teams as the technical resource from the discovery phase through production rollout as they connect their websites and point-of-sale systems to UniFi and other SYF solutions

  • Analyze and provide solutions to client challenges during the integration process

  • Iteratively improve the processes and tools used by the team to drive greater efficiency and effectiveness

  • Collaborate with UniFi product owners to influence ongoing product evolution

  • Executes systems, integration, and user acceptance testing to support roll-out of new features and functionality

  • Perform other duties and/or special projects as assigned

  Required Skills/Knowledge:

  • Bachelor’s degree with 2+ years of IT industry experience with a focus on computer science or software engineering or equivalent OR in lieu of degree 4+ years of IT industry experience.

  • Strong familiarity of modern web development technologies including RESTful web services, Java, PHP, JavaScript, etc.

  Desired Skills/Knowledge:

  • High aptitude for client-facing soft skills, including both how to speak with a sales-oriented mindset and the ability to persuade resistant clients towards the best course of action for each individual situation

  • Superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups

  • Ability to drive continuous improvement and apply lessons learned on an ongoing basis

  • Strong analytical and technical skillset used to drive requirements, testing and production validation

  • Capability to communicate effectively with both business and technology teams and act as a bridge between the two worlds

  Eligibility Criteria:

  Bachelor’s degree with 2+ years of IT industry experience with a focus on computer science or software engineering or equivalent OR in lieu of degree 4+ years of IT industry experience.

  Work Timings: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs.

  For Internal Applicants :

  • Understand the criteria or mandatory skills required for the role, before applying

  • Inform your manager and HRM before applying for any role on Workday

  • Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

  • Must not be any corrective action plan (First Formal/Final Formal, PIP)

  • L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.

  • L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

  • L07+ Employees can apply

  Grade/Level: 09

  Job Family Group:

  Information Technology

• About the company

  Synchrony Financial is a consumer financial services company headquartered in Stamford, Connecticut, United States.

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