• Job Description

  Req#: 3900

  Client Manager - Life Sciences

  Virtual Req #3900

  Tuesday, August 22, 2023

  Your New Company!
  At Altasciences we all move in unison to assist and work in the discovery, development, and manufacturing of new drug therapies to get them faster to people who need them. No matter your role, we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development, Customer Focus, Quality and Excellence, Respect and Integrity, we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people, like you, to join our growing team! Whether you’re a recent college graduate or seeking your next career opportunity, it’s time to discover your future at Altasciences. We are better together and together We Are Altasciences.

  About the Role
  
  Client Manager, Client Services main functions of this position would be responsible for; introducing the company’s capabilities while understanding the client's needs; and coordinating and generating schedules for inquiries. Tracking study progress for the entire lifecycle of project through finalization; reviewing Protocols and Amendments/Amended Protocols for changes affecting schedule and budget; and maintaining appropriate databases. Work cross functionally with all departments to ensure project’s success.

  
  What You'll Do Here:

  • Support Business Development (BD) and work as an internal resource to provide requested information.
  • Draft study designs and send them through costing.
  • Provide data entry support to pertinent system (i.e., Sales Force); generate necessary reports from data for tracking proposal activities.
  • Responsible to provide our general timing for new inquiries to Business Development
  • Coordinates with operational groups to determine project schedules that will meet both client’s requested timing and internal resources when general timing does not meet the client’s needs.
  • Coordinate and confirm study start timing for confirmed studies and communicate to Business Development, Study Director (SD) and Principle Investigator
  • Assist in maintaining estimated study initiation, completion and report timing to be current according to Protocols, Amendments/Amended Protocols and other applicable information in the database.Arrange client visits. Host visits for new clients and new business opportunities, and provide a facility tour, if requested.
  • Support Business Development (BD) and work as an internal resource to provide requested information.
  • Create study outline requests and initiate project proposal process.
  • Work directly with with clients to answer questions on proposals.
  • Coordinates with operational groups to determine project schedules that will meet both client’s requested timing and internal resources when general timing does not meet the client’s needs.
  • Coordinate and confirm study start timing for confirmed studies and communicate to Business Development, Client Manager, Study Director (SD) and Principle Investigator.
  • Assist in maintaining estimated study initiation, completion and report timing to be current according to Protocols, Amendments/Amended Protocols and other applicable information in the database.
  • Arrange client visits for new clients and new business opportunities.
  • Work as a conduit to ensure key information on the client’s program will be shard and clearly communicated among the organization.
  • Facilitate project team meetings, cross-functional communication and decision making, ensuring alignment with internal and external stakeholders, including authorship of agendas and meeting notes.
  • Proactively seek solutions to potential issues that may delay the program.
  • Monitor scope changes of a study and provide associated budget in a timely manner.
  • Monitor timely contract, contract modification and invoice issuance.
  • Increase customer satisfaction.
  • Work with Project Manager(s) to provide a consistent process to manage client’s projects and expectations.

  What You'll Need to Succeed:
  

  • B.A./B.S. specializing in Business, Marketing or Life Sciences. An equivalent combination of education and experience may be accepted.
  • 3+ years of related experience in Customer Service, Business Development or Project Management with training in the biotech, Pharmaceutical or CRO industries.
  • PMP is a plus, but not required.
  • Strong computer skills; Microsoft Office required, and SalesForce preferred.
  • Ability toread and interpret documents such as safety rules, operating and maintenance instructions, software manuals, study documents and procedure manuals. The ability to write routine reports and
  • correspondence. The ability to speak effectively before groups of customers or employees of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
  • Communicates effectively with all levels of individuals throughout the company. Demonstrated performance in delivering results. Brings logical resolutions to conflicting interests and priorities. Strives for continuous improvement of processes.

  What We Offer:

  The pay range estimated for this position is $63,000 to 90,000.00. Please note that hourly rates/salaries vary within the range based on factors including, but not limited to, prior relevant experience, skills, education, certification, location as well as internal equity and market data.
  
  Benefits

  Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.

  Altasciences' Benefits Package Includes:
  

  • Health/Dental/Vision Insurance Plans
  • 401(k)/RRSP with Employer Match
  • Paid Vacation and Holidays
  • Paid Sick and Bereavement Leave
  • Employee Assistance & Telehealth Programs

  Altasciences' Incentive Programs Include:
  

  • Training & Development Programs
  • Employee Referral Bonus Program

  #LI-BK1

  MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCH

  Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability or any other protected grounds under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request. Join us at Altasciences!

  Other details

  • Job Family P-5
  • Pay Type Salary

  Apply Now

• About the company

  Contract research organization specialized in seamless, end-to-end, early phase drug development, we act to get your most promising compounds into and through early phase clinical trials.

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