• Job Description

  Req#: 24736780

  The EMEA Trade and Treasure Services (TTS) Onboarding Team is responsible for account opening, account maintenance, product implementation, and onboarding of all Cash Management products across the Citi Treasury and Trade product suite. We are a team that is obsessed about providing a positive onboarding experience for our clients.

  As Onboarding Manager you will be responsible for engaging with both clients and internal stakeholders as part of the Onboarding team on Account Opening and Product Implementation processes. You will be responsible for delivering on your own portfolio of client onboarding projects, working directly with specific Commercial Banking clients and their treasury organizations.

  Responsibilities:

  • Lead and execute client onboarding cash implementation deals/projects

  • Ensure customer queries are answered in the most efficient way possible, acting as the clients “Single Point of Contact” and engage with Global partners where necessary to meet our client’s requirements

  • Attend regular conference calls with customers to provide updates on the deal status

  • Accurately report deals/project status, escalating effectively for “on hold” and slow-moving deals

  • Continuously reduce onboarding and implementation cycle time, minimize deal slippage and associated revenue conversion lead time

  • Work with Relationship Management, Sales, Product Management, Client Services and Operations to ensure client satisfaction - navigate bank on behalf of client, leveraging Citi's global resources and escalation channels as required to ensure smooth delivery

  • Effective maintenance and communication of management information systems and project metrics. Provide ongoing senior management updates on key projects as required.

  Qualifications:

  • 3-5+ years of relevant Corporate Customer Service, KYC, Financial Client Onboarding and/or Project Management experience is a must

  • Knowledge of Cash Management Product, Treasure Management and/or Financial Institutions is highly desirable

  • English (mandatory) and preferably knowledge of one of the following: Polish, Czech, Slovak, Hungarian, Romanian

  • Experience in a process driven, documentation or legal environment preferable

  • Proven ability to establish and maintain business partnerships and client relationships

  • Strong investigative and analytical skills

  • Ability to work independently within a team environment and strong solutioning mindset

  We offer:

  • Competitive salary connected with annual salary review and discretionary annual performance bonus

  • Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)

  • Hybrid model of work – from modern offices and from home, flexible working hours

  • Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with

  • Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)

  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas

  • Unlimited development opportunities within Citi global network.

  • Exposure to a wide range of internal stakeholders as well as to senior management

  #LI-MR1

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  Job Family Group:

  Customer Service

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  Job Family:

  Institutional Client Onboarding

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  Time Type:

  Full time

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  Citi is an equal opportunity and affirmative action employer.

  Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

  View the "EEO is the Law " poster. View the EEO is the Law Supplement .

  View the EEO Policy Statement .

  View the Pay Transparency Posting

• About the company

  While we're a global bank, our mission is simple: We responsibly provide financial services that enable growth and economic progress. We strive to earn and maintain the public's trust by constantly adhering to the highest ethical standards. We ask our colleagues to ensure that their decisions pass three tests: they are in our clients' interests, create economic value, and are always systemically responsible. When we do these things well, we make a positive financial and social impact in the communities we serve and show what a global bank can do.

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