• Job Description

  Req#: R202336634

  Company:

  Cox Automotive - USA

  Job Family Group:

  Customer Care Group

  Job Profile:

  Client Performance Manager III

  Management Level:

  Individual Contributor

  Travel %:

  Yes, 50% of the time

  Work Shift:

  Day (United States of America)

  Job Description:

  PRIMARY DUTIES AND RESPONSIBILITIES:

  • Manages client performance and retention through robust ongoing client engagement in support of Central Dispatch
  • Assesses client account opportunities and risks
  • Works cross-functionally to coordinate planned client engagement activity and ensure delivery of agreed-upon services and solutions
  • Strives to minimize churn from assigned client relationships and encourage increased adoption of new capabilities and services
  • Generates additional business / revenue by harvesting existing accounts for expansion and product upsells.
  • Identifies and recommends Client Performance Account Management best practices and supports continuous improvement across the function
  • Contribute to customer satisfaction by consistently meeting and/or exceeding expectations and commitments by providing a high level of customer service to both internal and external customers; by solving customer problems quickly and effectively.
  • Work directly, professionally and collaboratively with Clients, internal teams (Product, Implementation, Operations, etc.), and other cross-functional teams as required to meet client needs.
  • Maintain expected level of client engagement on a monthly basis in an effort to drive product utilization, performance, and minimize potential client churn risk.
  • Perform other duties as assigned or needed

  MINIMUM QUALIFICATIONS:

  • Bachelor’s degree in a related discipline and 5+ years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 9 years’ experience in a related field
  • Requires strong knowledge of MS office tools and effective communication skills: written, verbal and presentation
  • Exceptional client relationship, account management, experience
  • Excellent time management, organization, and task prioritization skills
  • Willing and able to travel as needed and required (up to 50% day or overnight trips)
  • Valid Driver’s License

  Drug Testing:

  To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

  
  About Us:

  Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

• About the company

  Cox Communications, Inc. is an American digital cable television provider, telecommunications and home automation services.

Notice