• Job Description

  Req#: REF40264W

  Company Description

  We are delighted that you're thinking about a career with SGS!

  We currently have an exciting opportunity at SGS for a Client Project Manager to join our highly successful certification division.

  SGS are the global leader and innovator in inspection, verification, testing and certification services. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

  At SGS, we have an open corporate and international culture, we offer a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future-oriented work environment. We invest in our employees for the long term and we are committed to supporting your development within the company.

  Our business principles include: Integrity, Health, Safety & Environment, Quality & Professionalism. Respect, Sustainability and Leadership

  Job Description

  • Job Title : Client Project Manager
  • Job Type: Permanent
  • Hours : 37.5 per week
  • Job Location : Frimley
  • Remuneration: £28,000 - £32,000
  • Benefits: 10 % annual bonus, 4-8% matching company pension contributions & 4x Life Assurance, Private Medical Cover (after 1 year), 24 days Annual Leave (increasing with service) plus bank holidays, Birthday Leave Scheme, Enhanced maternity/paternity and adoption pay, Length of Service Awards, Health & Wellbeing initiatives, Christmas Vouchers

  As a Client Project Manager you’ll be responsible for ensuring the smooth running of existing programmes whilst also providing support during periods of change. This may include on boarding new services, new customers and /or facilitating the extension of existing agreements. You’ll facilitate the efficient planning and scheduling of work with affiliates and auditors as required by the programme, and work with the team to achieve business objectives and targets.

  Key Accountabilities:

  • To liaise with the Responsible Business Solutions manager with regards to customer queries, complaints, meetings and invoice queries to ensure high levels of customer satisfaction are achieved
  • Train and mentor teams to pick up on-board clients and businesses
  • Manage and coordinate the delivery of new or extended programmes, ensuring on-time completion
  • Act as a direct contact where appropriate. This might include technical assistance and coordination with internal and external bodies
  • Implement standard operating processes and strategies specific to client needs
  • Assist in the recovery of all outstanding client and affiliate debt
  • Effectively manage the audits in the relevant platform to ensure utilisation and client specific targets are met
  • To liaise with the RBS Manager with regards to customer queries, complaints, meetings and invoice queries to ensure high levels of customer satisfaction are achieved.

  Qualifications

  To be successful in this role, you’ll need experience in project coordination and proven experience in an administrative environment.

  In addition to the above you’ll also need to demonstrate the following;

  • You’ll have experience of developing and monitoring KPI’s to ensure customer service objectives are being met
  • Experience with MS Office, Outlook and other software
  • Understanding of industry requirements
  • Experience of using spreadsheets and databases in a working capacity
  • Experience of producing professional written communications

  The following attributes would be desirable, but not essential;

  • Experience in delivery of social and / or technical audit programmes
  • Experience of training / mentoring

  Additional Information

  APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.

• About the company

  SGS is the world’s leading inspection, verification, testing and certification company. Our value to society is enabling a better, safer and more interconnected world.

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