Jet Linx Aviation
Client Relations
Pay$51433.00 - $72020.00 / year
LocationDallas/Texas
Employment typeFull-Time
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Job Description
- Req#: oBSSvfwA?nl=1
- Represent the client relationship by greeting all relevant arrivals and departures at the assigned base, following the Jet Linx Service Standards.
- Plan and manage active trips for clients following the Jet Linx Service Standards.
- Manage, update, and maintain all client accounts, preferences, and expectations, using company systems.
- Coordinate with Flight Operation Departments to ensure Service Standards are met and/or exceeded and identify any potential issues.
- Proactively communicate, document, and resolve complaints, escalating to management as necessary.
- Provide internal and external follow-up to resolve any service failures appropriately.
- Perform Client Relations base duties as needed.
- Regular and predictable on-site attendance required.
- Demonstrate Jet Linxu2019s core values and u201CSupply the Highu201D in all interactions.
- Perform other duties as assigned.
- Ability to understand and tailor all actions in accordance with defined Jet Linx service standards
- Ability to apply critical thinking to solving urgent matters, getting creative when there is no explicit instruction guide for all issues
- Establish and maintain effective relationships with clients
- Ability to work flexible, non-standard hours including nights, weekends, and holidays
- Proficient with Microsoft Office Suite
- Ability to work both independently and as part of team
- Excellent verbal and written communication and interpersonal skills to effectively interact with all levels of the company and its customersu00A0
- Ability to work in a fast-paced environment, with strong attention to detail and organizational skills
- Ability to maintain the confidentiality of sensitive information
- Self-motivated and willingness to take initiative utilizing client information for problem resolution and improvements to service
- Ability to multi-task and complete work within assigned timelines under minimal supervision
- Ability to be flexible and work in an environment with frequent changes to procedures, directions, and expectations
- Operate office equipment as needed
- Bacheloru2019s degree or 2+ yearsu2019 experience in an aviation service role u00A0
- 2 years of professional customer service experience required
- Aviation industry experience or interest preferred
- Majority of work is completed in a normal office work environment
- Able to complete physical activities such as standing, sitting, walking, talking, and hearing to perform daily work functionsu00A0
- Must be able to move up to 25 pounds on an infrequent basis
- Ability to obtain a U.S. driver's license
- Proof of eligibility to work in the US
Summary: u00A0The Client Relations is responsible for the delivery of timely and accurate information to clients and delivery of Jet Linx Standards. The Client Relations is the onsite base representative responsible for ensuring a smooth and seamless flight experience from the point of booking to the post-flight follow up and invoicing.u00A0Duties & Responsibilities: u00A0u00A0u00A0Knowledge, Skills & Abilities: u00A0u00A0Education and Work Experience: u00A0u00A0Physical Requirements: u00A0u00A0Documentation Requirements: u00A0u00A0Compensation u00A0Jet Linx offers a competitive compensation and benefits package to team members.u00A0 Starting base annual salary for this position ranges from $51,000 to $72,000. Actual base salary provided is dependent upon geographic location, aircraft size (crew positions), relevant education, training and experience of the candidate.u00A0 Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with 6% company match, paid time off and company paid life and short-term disability coverage.About the company
Jet Linx members experience truly unique private jet travel. We combine our national fleet with a local, personalized approach, resulting in an unparalleled service and value.