• Job Description

  Req#: JR6503

  At SCP Health, what you do matters

  As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

  Why you will love working here:

  - Strong track record of providing excellent work/life balance.

  - Comprehensive benefits package and competitive compensation.

  - Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

  Why you will love working here:

  • Strong track record of providing excellent work/life balance.
  • Comprehensive benefits package and competitive compensation.
  • Commitment to fostering an inclusive culture of belonging and empowerment through our core values – collaboration, courage, agility, and respect.

  Why This Role?

  • Remote role with flexibility and occasional travel
  • Opportunity to support multiple client types—no assigned territory
  • Great fit for someone adaptable, self-directed, and eager to learn
  • Strategic visibility across multiple teams (Client Services, Ops, Strategic Accounts)
  • Future-facing role with room to grow as the team expands

  What You’ll Do:

  • Act as the primary liaison for assigned clients, from implementation through steady-state
  • Onboard and train new clients according to their program objectives
  • Build trusted relationships with hospital leaders and internal stakeholders
  • Present client KPIs and performance metrics with clarity and professionalism
  • Manage client communications, resolve service issues, and escalate concerns appropriately
  • Coordinate across teams to ensure service quality and contract compliance
  • Drive client retention, satisfaction, and opportunities for growth
  • Support internal planning, documentation, and reporting processes
  • Contribute to a nimble, growing team and help shape how we serve our clients

  What We’re Looking For:

  • Bachelor's degree required (Healthcare Administration or Business preferred)
  • 6+ years of client engagement or customer-facing experience
  • 3+ years in healthcare industry preferred; healthcare marketing is a plus
  • Strong communication and interpersonal skills; must be engaging and adaptable
  • Able to interpret and present performance data to the hospital and internal stakeholders
  • Comfortable navigating ambiguity and supporting multiple clients (10:1 ratio)
  • Familiarity with project coordination or client onboarding is a plus
  • Proficiency in Microsoft Office, CRM tools, and virtual meeting platforms
  • Comfortable with some travel; role is fully remote

  PRIMARY LOCATION: Remote
  
  START DATE: Targeting July 1
  

  COMPENSATION: Competitive salary + mobile phone stipend

  This position is eligible for our corporate benefits, please click this link for the details: https://myscpbenefits.com/

  Login name: corp-guest

  Password: weheal

  SCP Health and its affiliated companies require all applicants for a non-clinical position to be vaccinated against COVID-19 as a condition of employment, except where prohibited by state or local law. To demonstrate compliance with SCP Health’s vaccination policy, proof of COVID-19 vaccination status will be requested upon a conditional offer of employment. SCP Health will consider religious and/or medical/disability accommodation and other legally required exemption requests as required by applicable law.

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• About the company

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