• Job Description

  Req#: CLIEN001549

  TNAA was founded in 1999 by people who believed they could change the travel nursing industry for the better. This vision, along with a culture of honesty, transparency, and unmatched customer service, continues to guide our growth. We are now one of the fastest-growing healthcare staffing firms in the country!

  The Client Relationship Liaison is responsible for providing day-to-day operational support to clients and SimpliFi Client Relationship Managers. The Client Relationship Liaison is responsible for qualifying placement opportunities, posting orders, completing profile screening and onboarding support, creating and distributing activity and performance reports, providing follow-up initiatives, and customer service. The Client Relationship Liaison is required to meet and develop relationships with hiring managers in SimpliFi facilities as directed by the Client Relationship Manager.

  Here's what you'll be doing:

  • Develop knowledge of VMS technology for management and client configurations, staffing processes, candidate onboarding and general customer support of the VMS to internal and external customers
  • Review and prescreen profiles to ensure accuracy and completion
  • Manage, upload, and distribute facility onboarding documents, as directed
  • Manage the creation and distribution of periodic activity and performance reports, as directed
  • Support the development, communication, and aggregation of responses and creation of reports for SimpliFi customer satisfaction surveys with clients, healthcare providers and staffing partners
  • Ensure the accuracy of open contracts and statuses in the VMS
  • Maintain communication with staffing suppliers on status of open contracts, decline reasoning, and extensions
  • Maintain exceptional customer service to both internal and external clients by providing prompt and proactive follow up/responsiveness
  • Provide coverage for SimpliFi Client Relationship team members, as needed
  • Assist Implementations team with any tasks associated with the implementation of a new or existing account
  • Assist in researching parameters influencing SimpliFi staffing and operational processes
  • Assist with the development and review of periodic performance reports
  • Assist in identifying opportunities for SimpliFi program improvements
  • Uphold our Core Values
    • Own Your Relationships – engage others with clarity, transparency, and care
    • Obsess Over the Experience – distinguish yourself by providing the best possible experience every time
    • S implify the Process – use your unique skills to make the complex easy
    • Defend Our Culture – embrace and encourage the principles that define our company
  • Other duties as assigned

  Here's what we are looking for:

  • High school diploma or equivalent
  • 1 year of experience in a customer facing position
  • Proven experience in Microsoft Office applications (Word, Outlook, Excel) and Internet
  • Strong ability to work in a fast-paced environment and maintain a sense of urgency at all times
  • Ability to speak effectively and present information before employees of organization in an engaging and professional manner
  • Ability to read, interpret and update (write) documents such as job descriptions, employee communications, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to compute rates and percentages, in addition to basic math skills such as addition, subtraction, multiplication, and division
  • Must be self-sufficient, resourceful, and able to identify and resolve problems in a timely manner; gather and analyze information skillfully; and exercise good judgment in evaluating situations and make recommendations.
  • Must demonstrate a high degree of professionalism, discretion, and ability to maintain confidentiality
  • Ability to maintain composure and a positive attitude under stress
  • Excellent verbal and written grammar skills

  Will accept any suitable combination of education, training, and experience

  Preferred Qualifications

  • Healthcare industry experience
  • Knowledge of hospital systems, medical terminology and/or healthcare services
  • Familiarity with vendor management systems (VMS)
  • Bachelor's Degree in a related field (e.g., Healthcare Administration, Business Administration, etc.)

  Compensation:

  The base salary range for this role is $23.83- $27.40/per hour. Final offer amounts are determined by multiple factors, including prior experience, expertise & may vary from the amount above.

  Benefits:

  TNAA offers a competitive compensation and benefits package that offers Medical, Dental, Vision, Life, and Long-Term Disability insurance plans that start the first day of employment. TNAA also offers short-term disability, accident insurance, critical illness, legal assistance, identity protection, pet coverage, a retirement plan with employer match, and a generous vacation plan that includes 8.5 paid holidays. Here is a link to our benefits package. To learn more about benefits options, visit the following link: Enrollment Guide
  
  TNAA is an Equal Opportunity Employer:

  TNAA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. TNAA is committed to the principle of equal opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. It is TNAA's policy to provide equal employment opportunities without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by applicable laws. TNAA will not tolerate discrimination or harassment on any of these characteristics. EEOC: Know Your Rights

• About the company

  Looking for Travel nursing Jobs? TNAA (Travel Nurse Across America) has them. Click here to find information about Travel Nursing and Travel Nursing Jobs.

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