• Job Description

  Req#: 524644
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  Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
  Chubb is fundamentally committed to the creation of an inclusive, respectful and equitable workplace. Through our policies and practices for recruitment, development, retention and promotion, we seek a diverse workforce that is effective in our markets and communities and takes full advantage of the wide range of experiences and backgrounds provided. We view diversity as a key business driver that enables us to attract and retain the best talent, thereby enabling our high performance in any location.
  The Client Scheduling Coordinator supports the business goals of the Risk Consulting Scheduling Team and acts as a resource for agents, clients and internal partners related to the home inspection scheduling process. The Client Scheduling Coordinator is responsible for the scheduling of the home assessment process for their assigned territory ensuring work meets weekly/monthly/annual production goals while providing exemplary service for our clients and their representatives.
  Job Description
  The Client Scheduling Coordinator is responsible for:
  • Acting as the point of contact between Chubb and the client throughout the home assessment scheduling process
  • Providing exemplary customer service
  • Building relationships to create strong partnerships with internal and external business partners
  • Managing the home assessment scheduling process in an assigned territory
  • Meeting weekly/monthly/yearly production and timeliness goals
  • Making a high volume of outbound contacts (calls/emails/texts) to secure appointments
  • Creating an appointment setting process that accommodates the needs of both clients and business partners
  • Acting as a subject matter expert on the geography of their assigned territory
  • Working to ensure that appointments are scheduled logically and efficiently
  • Department Business Hours: 8:00AM – 8:00PM
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  Requirements:
  • Superior customer service skills
  • Excellent written and verbal communication
  • Excellent time management and organizational skills
  • Proactive decision maker
  • Detail oriented
  • Ability to set priorities and manage multiple tasks
  • Strong negotiation skills with the ability to speak with customers and senior level business partners
  • Personal lines knowledge a plus
  • Strong business acumen
  • Forward thinking self-starter
  • Strong analytical skills and ability to complete tasks with efficiency and accuracy
  • Strong leadership skills
  • Dependable with a proven track record
  • Proven record of being a team player with the ability to independently resolve problems
  • The ability to maintain an exceptional phone presence when dealing with complex or difficult situations
  • Accepts accountability and practices good judgment
  Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates, and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.
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  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion,and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin,ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliationagainst any individual who reports discrimination or harassment.
  
  Whitehouse Station - A (NJ03-USA)
  Whitehouse Station, 08889-1600
  
  

• About the company

  Chubb Limited, incorporated in Zürich, Switzerland, is the parent company of Chubb, a global provider of insurance products covering property and casualty, accident and health, reinsurance, and life insurance and the largest publicly traded property an...

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