J.P. Morgan
Client Service Analyst - Commercial Card Client Application Support
This job is now closed
Job Description
- Req#: 210505737
- Act as a liaison between our clients, internal customers, technology, and product management
- Document, triage, communicate, escalate and follow-up on client issues and requests
- Provide consultative support while promoting self-service for future client issues
- Share best practices to help clients optimize use of their card program services
- Provide a high level of intuitive problem analysis
- Support business partners in platform initiatives
- Perform in-depth end-to-end reviews of client issues on a regular basis and provide analysis and recommendations to managers and senior leadership
- Identify process improvements and own execution in some instances
- Participate in CAS after hours / weekend “on-call” process up to 1 full week each month
- College degree or equivalent work experience required
- Minimum 2 years of technical help desk or Commercial Card experience strongly preferred
- Excellent communication skills (verbal and written)
- Strong problem-solving and decision making skills
- Ability to effectively build relationships with internal business partners and peers
- Proficiency in MS Office with the ability to work with multiple applications at the same time
- Ability to work independently and within a team environment
- Ability to get up to speed quickly with new or unfamiliar subject matter
- Experience improving business processes, workflow, and procedures
- Ability to directly address conflicts and escalate issues where appropriate
- Maintains a sense of urgency and ability to prioritize/multi-task
- Work Schedule: WHEM shift (9pm/10pm start time) weekends off; Work during US/PH Holidays
At JPMorgan Chase, we endeavor to provide a place where your development and growth are nurtured and achieve your highest potential.
As a Client Application Support (CAS) Client Service Analyst within Commercial Card, you will provide consultative support to external and internal clients via phone and e-mail on a variety of technical issues for a wide range of web-based and internal applications. You will be troubleshooting technical issues on client facing platforms for both Card / Virtual Card programs, file transmissions and automated reports, as well as identification, research and resolution of client issues. Respond to client requests within strict service level requirements, document, triage, track and monitor requests to ensure timely resolution; all while providing a world-class client experience.
Job responsibilities:
Required qualifications, capabilities and skills:
About the company
J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first.
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