Sanlam
Client Service Consultant: Luderitz
This job is now closed
Job Description
- Req#: 23580
Who are we?
Sanlam is a leading Financial Services Institution, which provides services in the fields of Individual Life Insurance, Group Life Insurance, Unit Trusts and Asset Management. To give substance to its objective to be fully-fledged Namibian Insurer, Sanlam is increasingly introducing greater financial and technical expertise.
What will you do?
The purpose of this position is to effectively deal with customer queries regarding individual insurance and investments. The promotion of the Sanlam brand through outstanding client service and finalising of policy administration tasks within service level agreement.
What will make you successful in this role?
Handling of client enquiries effectively and timeously within service level agreement.
The promotion of the Sanlam brand through outstanding client service
Effective administration of workflow
Processing of claims and maintenance of policies
Meet the rules of complianceQualification and Experience
Grade 12 or Equivalent.
Minimum 3 years relevant experience in a client service environment.
Experience in the life insurance industry will be an added advantage.
Absolute proficiency in English (verbal and written)
One local Namibian language will be an added advantage
Knowledge and Skills
Product knowledge and operating systems of all products on Legacy, Sanlam Affluent products; Entry Level Market products and Sanlam Funeral on TE and Santam Product, Class and Regent.
Unit trust forms completion and basic understanding of system & products.
Basic understanding of Sanlam Personal Portfolio (SP2) and Sanlam RSA life insurance products.
Communication Skills
Computer literate: Microsoft Office; Outlook
Behavioural SkillsPersonal Attributes
Communicates effectively - Contributing dependentlyDecision quality - Contributing dependentlyAction orientated - Contributing dependentlyOptimises work processes - Contributing dependentlyBuild a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing dependentlyCustomer focus - Contributing dependentlyDrives results - Contributing dependentlyCollaborates - Contributing dependentlyBeing resilient - Contributing dependentlyTurnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is commited to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are the key components to ensure a thriving and sustainable business in Namibia. The Group's Employment Equity plan and targets will be considered as part of the selection process.
About the company
As one of the largest financial services groups in South Africa, Sanlam provides insurance, investment, financial planning & retirement advice to individuals, businesses & institutions.
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