• Job Description

  Req#: R-205826

  ESSENTIAL FUNCTIONS:
  
  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
  • Scheduling and confirming appointments
  • Placing outbound calls for follow-ups and reaching out to prospective clients
  • Presenting and explaining fees, including processing payments
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
  • Managing medical records, charts, reports and correspondence
  
  
  
  QUALIFICATIONS:
  
  • At least one year of proven past experience helping customers
  • High School Diploma/GED or equivalent
  • Excellent listening and communication skills
  • Compassion for pets and people—as well as awareness and understanding of others’ reactions
  • Proven decision-making skills to choose the most appropriate course of action
  • The ability to integrate new information into problem-solving
  • Proficiency in Microsoft Office
  • Willingness to work non-traditional hours, including nights, weekends and holidays
  • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
  
  
  
  BENEFITS:
  
  We offer competitive compensation in the pay range of $16.50-18 per hour along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

  If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

  Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

  The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

  We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

• About the company

  Founded in 1986, medical excellence and positive patient outcomes have remained our mission for over 30 years. 1000+ Animal hospitals across 47 states and 5 Canadian Provinces. 76 Specialty Care Hospitals and over 4,000 DVMs including over 600 specialists.

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