• Job Description

  Req#: R-210712

  At VCA, we know that we couldn’t have grown into the company we are today without all of our hardworking, talented Associates! We value all our Associates and we want you to stick around. Career growth and professional development is important, so we want to provide you with opportunities to take on new and exciting roles within VCA!

  Take a look at the new openings and apply to those that you feel suit you best! Thanks for interest in continuing your career with VCA!

  VCA Fort Collins Animal Hospital is seeking a Client Service Representative to join our team.

  Location: 4900 S College Ave Fort Collins, CO 80525

  Job Type: Part-time or Full-time

  Pay: $16.00 -$19.00 per hour, based on experience

  The deadline for applications is 08/31/2025.

  
  The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care—with the expertise and customer service skills to make it all happen!

  Why We Need You:

  As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Scheduling and confirming appointments.
  • Placing outbound calls for follow-ups and reaching out to prospective clients
  • Presenting and explaining fees, including processing payments.
  • Recommending, selecting, and obtaining products and services, including prescriptions.
  • Answering questions regarding products and services, including educating clients on emergency and specialty pet care.
  • Managing medical records, charts, reports and correspondence.
  • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

  Why You Should Consider Us:

  • At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.
  • You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the expertise of more than 4,500+ doctors, including 600+ boarded specialists.
  • You will sharpen your skills—and even learn some new techniques—and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities.
  • We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! Full time benefits available at 30 hours per week.

  Why Apply to VCA Fort Collins Animal Hospital?

  • We are a tight-knit, high performing hospital with very low turnover.
  • Our medical and CSR staff work closely together.
  • You are looking to join a general practice veterinary clinic with great work/ life balance.
  • We are open Monday - Saturday from 8 am - 6 pm

  Education and Experience:

  • High School Diploma
  • Experience working in customer service
  • Previous experience in a Veterinary Hospital is a plus

  • Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

  If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

  Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

  The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

  We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

• About the company

  Founded in 1986, medical excellence and positive patient outcomes have remained our mission for over 30 years. 1000+ Animal hospitals across 47 states and 5 Canadian Provinces. 76 Specialty Care Hospitals and over 4,000 DVMs including over 600 specialists.

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