Employer Industry: Tax & Accounting Services

Why consider this job opportunity:
- Salary up to $110,500
- Flexibility and work-life balance through supportive workplace policies
- Opportunities for career development and growth within the organization
- Comprehensive benefits package, including paid leave, mental health days, and tuition reimbursement
- Globally recognized culture of inclusion and belonging
- Chance to make a positive impact in your community through volunteer initiatives

What to Expect (Job Responsibilities):
- Manage a large portfolio of Core Accounts, focusing on customer satisfaction and retention
- Respond promptly and effectively to customer inquiries and support requests
- Participate in and execute targeted campaign initiatives to engage with the Core Account base
- Monitor product usage and customer engagement levels within the assigned account base
- Collaborate with internal teams to resolve client issues and ensure smooth product implementation and support

What is Required (Qualifications):
- Bachelor’s degree in business, Communications, or related field (or equivalent experience)
- 0-1 year of experience in customer service, account management, or related field
- Excellent communication skills, both written and verbal
- Proficiency in using CRM systems and Microsoft Office Suite
- Strong customer service orientation with the ability to build positive relationships

How to Stand Out (Preferred Qualifications):
- Basic understanding of tax and accounting software solutions
- Ability to manage multiple accounts and prioritize tasks effectively
- Basic problem-solving skills and attention to detail
- Self-motivated with the ability to work both independently and as part of a team
- Adaptability to learn new products and processes quickly

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