Employer Industry: Risk Management and Insurance Solutions

Why consider this job opportunity:
- Starting base pay between $66,000 and $80,000, with eligibility for bonuses
- Comprehensive benefits package including medical, dental, and vision coverage
- Flexible time off policy for vacation and sick leave
- Opportunity for career advancement and professional growth within the organization
- Collaborative work environment focused on client success and satisfaction

What to Expect (Job Responsibilities):
- Serve as the Client Service Point of Contact for a subset of clients, providing relationship management and technical support
- Collaborate with clients to offer guidance on system usage and adoption best practices
- Manage and resolve client cases, including diagnosing incidents and fulfilling service requests
- Coordinate with internal teams to address client needs and resolve incidents
- Assist in the training and onboarding of new colleagues and contribute to team knowledge sharing

What is Required (Qualifications):
- Bachelor’s Degree in Computer Science, Computer Engineering, Business Administration, or related fields
- 2+ years of client technical support, implementation, and/or configuration experience
- Superior communication skills with strong attention to detail
- Knowledge of JavaScript, XML, and SQL is a plus

How to Stand Out (Preferred Qualifications):
- Experience in a client-facing role within the risk and insurance industry
- Familiarity with SaaS solutions and cloud-based platforms
- Ability to mentor and guide less experienced colleagues

#RiskManagement #InsuranceSolutions #ClientSuccess #CareerOpportunity #TechnicalSupport

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