POSITION DESCRIPTION

The Client Success Associate (CS Associate) assists with Incentive, Employee Experience and Customer Solutions project planning and delivery, internal and client-facing meetings and communications, reporting and other project and program-related support tasks. The successful candidate will have experience with customer service skills, project management and marketing operations.

The CS Associate provides administrative and detail-oriented task support to Client Success Advisors and/or Managers to ensure clients’ needs are being met during new program builds, implementations, operations and renewal.

POSITION REQUIREMENTS

• Bachelor’s degree preferred in Marketing, Advertising, Management or Business Administration or one to three years’ equivalent work experience with demonstrated passion for customer service.
• Effective organizational, time management and attention-to-detail skills.
• Excellent business writing and presentation skills, with strong working knowledge of Microsoft Office, including Word, Excel and PowerPoint.
• Must be flexible, team-oriented and committed to having a good time while contributing high quality work.
• Ability to display a sense of urgency, ownership and accountability.
• Experience with or course work focused on direct marketing, digital marketing and/or database development environment.
• Strong problem solving, decision-making skills with an emphasis on solution development.
• Ability to offer solutions that help improve day-to-day operations to support client success efforts.
• Experience or exposure to CRM database and similar business reporting software applications preferred.
• Ability to travel on behalf of the company as necessary.
• Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
• Ability to work the time necessary to complete projects and/or meet deadlines.

ABOUT ITA GROUP

ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients’ employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work.