• Job Description

  Req#: R-24288

  Our story

  At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

  Our Values:

  Champion People – be empathetic and help create a place where everyone belongs.

  Grow with purpose – Be inspired by our higher calling of improving lives.

  Be Alight – act with integrity, be real and empower others.

  It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

  With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

  Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

  Learn more at careers.alight.com.

  Position Summary:

  The Client Success Manager will develop, build and maintain strong customer relationships, including managing expectations by orchestrating aspects of implementation from initiation, launching, ongoing activities and yearly reconciliation.

  Essential Job Functions:

  • Responsible for maintaining all client specific data in Salesforce for tracking purposes
  • Manage all relevant action items, notes, and deliverables from client meetings and distribute appropriately after approval
  • Assist with building, viewing, and quality checking all reporting to clients, such as Program Reviews and Quarterly Reports
  • Build external facing presentations for kick off meetings, annual review meetings and any other customer / vendor meetings
  • Work within CM systems for all reporting numbers
  • Work collectively with marketing and assigned resource for program reviews to ensure all information is accurate and on time for delivery to client
  • Attend all reporting discussions over the phone with client or attend in person as needed
  • Work with the marketing team to ensure all branding and messaging meets the client’s needs and expectations
  • Confirm mail file and eligibility file approval for the purposes of direct mail communications
  • Assist with the management of the relationship for customers during implementation by outlining project plans, assigning duties and responsibilities, managing status updates, gathering all business requirements, and issuing escalation and risk mitigation when needed to ensure on-time deployment of services.
  • Main point of contact on all vendor integration discussions and coordinate all internal key stakeholders
  • Work with On-site Event manager to ensure all onsite and virtual dates are booked and communicated to client
  • Monitor onsite & virtual event activity and evaluate activity year over year
  • Responsible for tracking eligibility and confirming monthly numbers align with invoices
  • Travel 25% of time for, but not limited to, customer meetings, trainings, onsite events
  • Adhere to all confidentiality and HIPAA requirements as outlined within Alight’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
  • Fulfill those responsibilities and/or duties that may be reasonably provided by Alight for the purpose of achieving operational and financial success of the Company

  Preparation, Knowledge, Skills & Abilities

  • Bachelor’s Degree in Business, Sales, Communications, and Health related fields or equivalent work experience
  • Minimum of two years’ experience in delivery of wellness, health promotion, health education, account management, and/or consulting or similar programs
  • At least one-year experience in successfully managing wellness programs or project management
  • Strong knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • Self-starter; ability to work in a fast-paced environment
  • Ability to manage multiple customers and projects/task simultaneously
  • Sense of urgency necessary to meet goals, objectives and deadlines
  • Ability to travel to customer organizations, conferences or professional development opportunities as needed
  • Ability to work off normal business hours to meet customer needs
  • Excellent written and verbal communication skills

  Other Duties and Responsibilities

  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

  Physical Demands

  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times

  Flexible Working

  So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

  Benefits

  We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

  By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

  Our commitment to Diversity and Inclusion

  Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

  At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

  Diversity Policy Statement

  Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

  Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

  Authorization to work in the Employing Country

  Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

  Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

  #LI Remote

  We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
  

  Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $51,800.00/year (for full time employees) and the estimated maximum base salary for this role of $99,400.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

  
  DISCLAIMER:

  
  Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

  Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

• About the company

  Alight Solutions is an Information technology and consulting company based in Lincolnshire, Illinois.

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