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Job Description
- Req#: 8OmE5TmEuu
- Client Relationship Management:
- Build and maintain strong relationships with clients, serving as their trusted advisor and advocate within the company.
- Conduct regular check-ins with clients to understand their evolving needs, provide product updates, and gather feedback.
- Collaborate cross-functionally with internal teams to ensure seamless communication and coordination in addressing client needs.
- Client Onboarding and Training:
- Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of our products or services.
- Provide comprehensive training and support to clients, both remotely and on-site when necessary, to ensure a thorough understanding of our offerings.
- Develop and deliver training materials, user guides, and other resources to empower clients to effectively utilize our products or services.
- Proactive Account Management:
- Monitor client accounts regularly to identify opportunities for growth, upselling, and cross-selling.
- Analyze client usage data and provide insights and recommendations to optimize their experience and achieve their desired outcomes.
- Proactively address client concerns or issues, working collaboratively with internal teams to resolve them promptly.
- Client Success and Retention:
- Track key performance indicators (KPIs) to measure client success and satisfaction.
- Identify and implement strategies to drive client retention and minimize churn rates.
- Identify and escalate at risk clients based on health tracking indicators.
- Continuous Improvement:
- Stay up-to-date with industry trends, best practices, and competitive landscape to provide strategic recommendations and enhance client success initiatives.
- Collect client feedback, collaborate with product and engineering teams to address product enhancements or new feature requests.
- This job description is not intended to be an all-inclusive list of duties and standards of the position.
Essential Duties and Responsibilities:
- Client Relationship Management:
About the company
ZUUM Transportation reduces cost, increases profit and automates freight with technology that can be integrated with software you already use.
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