• Job Description

  Req#: E0448-25-0008?language=en&page=301&sort=publicationDateDesc

  Job summary

  You will co-ordinate the clinical diary and scheduling of appointments. This will require communication betweenservice users and their external stakeholders, clinicians, and the internal team of clinical administrators.

  Main duties of the job

  Monitoring of clinician diaries and scheduling appointments. Monitor patient lists ensuring all appointments areoffered/completed within the time frame specified. Responding to new enquiries received by the service toprovide relevant service information. Following-up of enquiries and close tracking and monitoring of the enquiryconversion rate. Working toward enquiry conversion service targets.o Update NHS System One as required and also help to set up System One accounts for new users. Deal with complaints and patient sensitivities. Proofread, finalise, and email assessment reports that have been concluded on the system. Receiving/sending emails from NMP's to clients/GP. Monitor our long waiters list and resolve relevant issues. Collection and distribution of post/new referrals to the team. Maintain a monthly log of all new referrals to team. Cover colleagues work when they are on leave or due to illness or if they are over capacity. Discharging all patients from our team once their assessments are complete. Refer patients to post diagnostic support partners where appropriate.o Data input and uploading case documentation to inhouse database.o Liaising with External contacts (schools).o Ensuring internal/external clinic rooms are booked as required.o Training and supervising new starters within the team.

  Further details concerning commission payment rates will be shared with shortlisted candidates.

  About us

  The ND department at Mind Professionals is a small team making a big difference in the neurodevelopmental sector. It aims to support andempower patients through their diagnostic journey

  Details

  Date posted

  20 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience £23,000 plus commission

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  828-PROVIDE3503

  Job locations

  Mind Professionals

  1 Stow Court

  Cambridge

  CB25 9AS

  
  

  Job description

  Job responsibilities

  Monitoring of clinician diaries and scheduling appointments. Monitor patient lists ensuring all appointments are offered/completed within the time frame specified. Responding to new enquiries received by the service to provide relevant service information. Following-up of enquiries and close tracking and monitoring of the enquiry conversion rate Working toward enquiry conversion service targets. Update NHS System One as required and also help to set up System One accounts for new users. Deal with complaints and patient sensitivities. Proofread, finalise, and email assessment reports that have been concluded on the system. Receiving/sending emails from NMPs to clients/GP Monitor our long waiters list and resolve relevant issues. Collection and distribution of post/new referrals to the team. Maintain a monthly log of all new referrals to team. Cover colleagues work when they are on leave or due to illness or if they are over capacity. Discharging all patients from our team once their assessments are complete. Refer patients to post diagnostic support partners where appropriate. Provide clinicians with documents required for assessments. Data input and uploading case documentation to inhouse database. Liaising with External contacts (schools). Ensuring internal/external clinic rooms are booked as required. Training and supervising new starters within the team.

  Job description

  Job responsibilities

  Monitoring of clinician diaries and scheduling appointments. Monitor patient lists ensuring all appointments are offered/completed within the time frame specified. Responding to new enquiries received by the service to provide relevant service information. Following-up of enquiries and close tracking and monitoring of the enquiry conversion rate Working toward enquiry conversion service targets. Update NHS System One as required and also help to set up System One accounts for new users. Deal with complaints and patient sensitivities. Proofread, finalise, and email assessment reports that have been concluded on the system. Receiving/sending emails from NMPs to clients/GP Monitor our long waiters list and resolve relevant issues. Collection and distribution of post/new referrals to the team. Maintain a monthly log of all new referrals to team. Cover colleagues work when they are on leave or due to illness or if they are over capacity. Discharging all patients from our team once their assessments are complete. Refer patients to post diagnostic support partners where appropriate. Provide clinicians with documents required for assessments. Data input and uploading case documentation to inhouse database. Liaising with External contacts (schools). Ensuring internal/external clinic rooms are booked as required. Training and supervising new starters within the team.

  Person Specification

  Application form and interview

  Essential

  • Experienced working in an office environment for at least 1 year
  • Ability to work in a team
  • Strong verbal and written communication
  • Customer service skills
  • Attention to detail
  • Knowledge of MS, WORD and Outlook
  • Reliable and Dependable
  • Willingness to learn and adapt to challenging environments
  • Excellent organisitional skills
  • Confident phone manner
  • Team player

  Desirable

  • A levels or equivalent
  • Previous administration / admin support experience
  • A background in psychology and/ or working in mental health services
  • A keen interest in supporting and empowering neurodiverse individuals

  Application form and interview

  Essential

  • Positive attitude towards work

  Desirable

  • Demonstration of problem-solving

  Person Specification

  Application form and interview

  Essential

  • Experienced working in an office environment for at least 1 year
  • Ability to work in a team
  • Strong verbal and written communication
  • Customer service skills
  • Attention to detail
  • Knowledge of MS, WORD and Outlook
  • Reliable and Dependable
  • Willingness to learn and adapt to challenging environments
  • Excellent organisitional skills
  • Confident phone manner
  • Team player

  Desirable

  • A levels or equivalent
  • Previous administration / admin support experience
  • A background in psychology and/ or working in mental health services
  • A keen interest in supporting and empowering neurodiverse individuals

  Application form and interview

  Essential

  • Positive attitude towards work

  Desirable

  • Demonstration of problem-solving

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Provide Wellbeing

  Address

  Mind Professionals

  1 Stow Court

  Cambridge

  CB25 9AS

  
  

  Employer's website

  https://providewellbeing.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Provide Wellbeing

  Address

  Mind Professionals

  1 Stow Court

  Cambridge

  CB25 9AS

  
  

  Employer's website

  https://providewellbeing.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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