Ticketmaster
Client Support Representative (Part-Time)
This job is now closed
Job Description
- Req#: JR-64879
Employer Industry: Ticketing and Live Event Industry
Why Consider this Job Opportunity:
- Part-time position with 28 hours per week, offering flexibility in work schedule
- Competitive pay up to $23.00 per hour
- Opportunity to work remotely in the United States
- Chance to work with various clients and build relationships with them
- Collaborative and inclusive work environment
- Possibility for professional and personal growth within the organization
What to Expect (Job Responsibilities):
- Work closely with clients to assist them with event management, ticket sales, and reporting
- Resolve issues and requests from event hosts and ticket buyers with empathy and efficiency
- Ensure client service level agreements are met and exceeded
- Identify process optimization and improvements to enhance the support experience
- Provide support for Universe and TicketWeb web portals, including client onboarding and maintenance
What is Required (Qualifications):
- Minimum of 2 years of experience in a customer-facing role, such as customer success, customer service, or sales
- Minimum of 1 year of account management experience, considering individual client needs
- Strong understanding of technology and its efficient use in assisting clients
- Excellent verbal and written communication skills, including spelling and grammar
- Proficient working knowledge of Microsoft Office suite products
How to Stand Out (Preferred Qualifications):
- Understanding of the Ticketing or Live Event industry
- Experience working in a Box Office
#TicketingIndustry #CustomerService #RemoteWorkOpportunity #CompetitivePay #ProfessionalGrowth
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Ticketmaster Entertainment, Inc. is an American ticket sales and distribution company based in Beverly Hills, California with operations in many countries around the world.
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