Objective

The Concierge Specialist serves as a vital link between BlueHive Provider Relations, employers, and occupational healthcare providers. As the first point of contact for BlueHive customers, they oversee the seamless processing of occupational health service requests from users, locating and scheduling services within specified distances. Additionally, Concierge Specialists play a key role in maintaining the accuracy of the BlueHive Provider Directory. Ideal candidates possess strong customer service and communication skills, alongside a nuanced understanding of remote work best practices.

Essential Functions of the Position:

1. Acting as a liaison between the BlueHive Provider Relations team, employers and occupational healthcare providers.

2. Monitoring and processing requests from the service queue.

3. Verifying employer, employee and provider information and ensuring all BlueHive records are up to date.

4. Informing providers about their BlueHive Provider Directory listings and encouraging them to maintain these listings.

5. Researching specified areas to ensure all providers are represented in the BlueHive Provider Directory

6. Using independent judgment to troubleshoot or escalate any client issues that may arise.

7. Keeps up to date with BlueHive's latest features, pricing, and other news.

8. Using time in between concierge service processing to assist the Provider Relations team in updating the BlueHive Provider Directory.

9. Participate in weekly meetings with BlueHive Provider Relations Team

10. Communicating directly with the Product Owner about client feedback, bugs, or feature requests.

Qualifications

• Position is part-time
• Experience in customer service or as a phone operator
• Experience in healthcare field is a plus
• Experience with Electronic Health Records are a plus
• Understanding of remote work best practices
• Computer skills
• Experience with Mac OS, Google Suite, and Webex
• Multilingual is a plus
• Ability to pass Criminal Background Checks
• Eligibility to work in the United States

Education/Certifications Required

• High school Diploma or equivalent
• Entry Level