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Summary

Heartland School Solutions is a fast growing, computer software and service company in the School food service marketplace. This is a seasonal position, expected to last from 05/27 - 10/3, with the potential to be hired full-time in the future.

We are seeking self-motivated, personable individuals with an aptitude toward training and customer service to help support our Menu Planning and Nutritional products. We offer a fun work environment, competitive wages and excellent benefits. Our products have continued to set the standard for product development and customer support that the rest of the industry is measured by.

Responsibilities:

• Technology Support receives inbound calls and works with customers to analyze and resolve software operations issues.

• Assists customers with data issues, report development and use, data entry and other advanced system functions

• Analyze customer software usage and efficiency and develop opportunities for maximizing the same.

• Analyze customer network components/architecture and advise customers on methods to maximize system performance.

• Manages unresolved or open problem tickets to successful completion.

• Researches, documents and communicates customer problems.

• Uses appropriate information systems to enter status and flags unresolved items for follow-up.

• Uses WebEx, Zoom sessions as needed.

• Works with colleagues to maintain appropriate records and reports.

• Technology Training: Provides comprehensive training on system operations to managers and other system users.

• Performs Remote training and set-ups as directed or scheduled.

• Monitors and mentors customers on setup, processes, and usage for improved efficiency

• Identify and report problems to the development team.

• Devises strategies to improve use and functionality of supported products.

• Monitors and supports beta test customers

Qualifications:

• Must demonstrate outstanding communication (written, verbal and listening) skills, intuition and follow-through; combined with professional phone etiquette and a caring attitude.

• Ability to effectively present information and respond to questions from clients, customers and the general public.

• Experience as a trainer of software is a plus. Customer support experience in a call center or helpdesk environment is a plus.

• Possesses the ability to relay technical information to non-technical users.

• Possesses the ability to quickly learn software applications.

• Knowledge of computers, general networking concepts, internet usage, Microsoft Office (Word, Excel) and Google Suite.

• Food service experience is a plus.

• Strong organizational skills with ability to multitask and prioritize.

• Associates or Bachelor degree preferred.

• Applicants must be able to provide proof of employment eligibility if hired.

The individual also must possess the following general qualities:

Computer Skills:

• To perform this job successfully, an individual should have practical experience in the following areas:

• Computer Operations including Internet usage, Microsoft Office (Word, Excel, PowerPoint) Google Suite, Slack, Windows desktop operating systems

The US base salary for this position is $20.00/hour. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.