Fiserv
Client Tech Support - Sr Professional II
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Job Description
- Req#: R-10359060
Employer Industry: Fintech and Payments
Why Consider this Job Opportunity:
- Opportunity for career advancement with training, development, and internal mobility options
- Comprehensive benefits package including medical, dental, and vision insurance
- Paid holidays and generous time off policies, including Recharge & Refuel for qualifying associates
- Flexible work hours, including an on-call rotation
- Employee recognition program where you can exchange points for various rewards
- Supportive and inclusive work culture with Employee Resource Groups
What to Expect (Job Responsibilities):
- Respond to and resolve production application system issues for clients via phone and ticketing
- Analyze custom product configurations to enhance performance or functionality
- Escalate and engage other support groups as necessary to meet service targets
- Document production support issues for root cause analysis and management reporting
- Onboard new clients while working to upgrade new releases
What is Required (Qualifications):
- Bachelor’s degree or technical equivalent with relevant experience
- Minimum of 5 years of Client Support experience
- Flexibility in work hours, including participation in an on-call rotation
- Strong analytical and technical skills for troubleshooting and problem-solving
- Must be legally authorized to work in the U.S. without visa sponsorship
How to Stand Out (Preferred Qualifications):
- Customer service experience in a bank, credit union, or financial institution
- Experience with SQL and SQL servers
- Proven troubleshooting and strong problem-solving skills
#Fintech #ClientSupport #CareerOpportunity #CompetitiveBenefits #InclusiveWorkplace
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Find Your Forward with Fiserv You are looking for opportunities for growth and development throughout your career. We are looking for the best and the brightest to join our global team of professionals. At Fiserv you will find an environment where leadership, innovation and collaboration are valued. Explore the possibilities. Apply today.
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