• Job Description

  Req#: C9408-25-0408?language=en&page=536&sort=publicationDateDesc

  Job summary

  To work as part of a team under the supervision of the Team Leader providing clerical and reception support in the Central Outpatients Department.

  Booking appointments and maintaining appropriate records.

  Main duties of the job

  • Arrange the booking, reception and follow up of out-patients for any clinician in accordance with agreed requirements.
  • Complete all required documentation and computer records.
  • Deal with any difficulties relating to the clinic, referring to a higher level if required, and make suggestions for improvement.
  • Receive and acknowledge incoming referral letters as appropriate.
  • Refer letters to Consultant/clinician for further advice as required.
  • Book and advise patients of appointments using the Trust's booking protocols.
  • Ensure clinics are booked to full capacity as per the agreed schedule.
  • Make suggestions as to any modification to ensure smooth running of clinic based on demand.
  • Ensure that all outpatient targets are met, in relation to appointments.

  About us

  All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

  Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

  We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

  We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

  The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

  Details

  Date posted

  16 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year per annum pro rata

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  408-25-395-A

  Job locations

  Arrowe Park Hospital

  Arrowe Road

  Wirral

  CH49 5PE

  
  

  Job description

  Job responsibilities

  Please see attached Job description for further information about the Clinic Clerk position available with WUTH.

  Job description

  Job responsibilities

  Please see attached Job description for further information about the Clinic Clerk position available with WUTH.

  Person Specification

  Qualifications, Specific Experience & Training

  Essential

  • Educated to GCSE level or equivalent
  • Experience of working in an administrative role

  Desirable

  • NVQ level 2 in a relevant subject
  • Previous experience in an NHS acute hospital
  • Previous experience of the Cerner Millennium information system

  Knowledge & Skills

  Essential

  • Basic working knowledge of IT
  • Good verbal and written communication skills

  Personal Attributes

  Essential

  • Self-motivated and enthusiastic
  • Sensitive and empathetic
  • Polite and friendly manner

  Desirable

  • Ability to work under pressure
  • Ability to handle conflict and aggression
  • Ability to work as part of a multidisciplinary team

  Knowledge and Skills

  Essential

  • Good keyboard and computer skills
  • Good time management and organisational skills

  Desirable

  • Knowledge of admin processes
  • Aware of Information Governance
  • Ability to prioritise, work to deadlines and use initiative.
  • Excellent customer service skills

  Person Specification

  Qualifications, Specific Experience & Training

  Essential

  • Educated to GCSE level or equivalent
  • Experience of working in an administrative role

  Desirable

  • NVQ level 2 in a relevant subject
  • Previous experience in an NHS acute hospital
  • Previous experience of the Cerner Millennium information system

  Knowledge & Skills

  Essential

  • Basic working knowledge of IT
  • Good verbal and written communication skills

  Personal Attributes

  Essential

  • Self-motivated and enthusiastic
  • Sensitive and empathetic
  • Polite and friendly manner

  Desirable

  • Ability to work under pressure
  • Ability to handle conflict and aggression
  • Ability to work as part of a multidisciplinary team

  Knowledge and Skills

  Essential

  • Good keyboard and computer skills
  • Good time management and organisational skills

  Desirable

  • Knowledge of admin processes
  • Aware of Information Governance
  • Ability to prioritise, work to deadlines and use initiative.
  • Excellent customer service skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Wirral University Teaching Hospitals NHS Trust

  Address

  Arrowe Park Hospital

  Arrowe Road

  Wirral

  CH49 5PE

  
  

  Employer's website

  https://www.wuth.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Wirral University Teaching Hospitals NHS Trust

  Address

  Arrowe Park Hospital

  Arrowe Road

  Wirral

  CH49 5PE

  
  

  Employer's website

  https://www.wuth.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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