Job Description:

Clinic Coordinator in Primary Care

Cromwell hospital, London SW5 0TU

Permanent Contract

£28,000 to £31,200 depending on experience

Full time hours available – Monday to Friday between the hours of 8am to 8pm but subject to change.

We make health happen.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

Role Overview

As a Clinic Coordinator you will facilitate the delivery of high-quality clinical and customer service through the efficient coordination of the activities within the outpatient primary care department at the Cromwell Hospital. You will be responsible for all activities across the clinic and provide a link between Hospital, Patients, Consultant or other users. You will be responsible for ensuring a safe, efficient clinical service with the assistance of GPs and clinical leads and will liaise with GPs to ensure their administrative requests are completed in a timely manner.

You’ll help us make health happen by:

• To welcome all patients, visitors and consultants to the department in a professional, friendly, courteous and helpful manner, to assist in their patient care and provide the highest standard of customer care.
• To have an efficient telephone manner in order to take and give accurate information.
• To liaise regularly with hospital departments to ensure a smooth patient pathway and experience.
• Co-ordinate patient registration, preparation of outpatient accounts, receipting payment for hospital services and ensure patient payments are in order prior to completion of the episode of care – managing letters of guarantee, liaising with insurance companies and embassies as required.
• Where required, book follow up appointments, diagnostic tests and support the patients onward journey through effective collaboration with hospital teams.
• To ensure costs are entered correctly and patients charged accordingly using the relevant hospital systems.
• To co-ordinate department activities, including patient and referrer liaison tasks.
• To actively encourage new business into the department.
• To provide basic secretarial support - co-ordinate bookings for procedures with various internal and external hospital departments, assist with filing, coordination of clinics schedules and assist with filing.
• To liaise with patients and referrers regarding clinical procedures and investigations and ensure they are appropriately informed of precautions/risks.

Key Skills / Qualifications needed for this role:

• Experience in administration/coordination
• Experience within a private healthcare setting
• Experience in a fast paced environment
• Excellent communication skills
• IT Literate
• Assertive, articulate and polite
• Excellent organisational skills
• Able to work on own initiative
• Good timekeeping but prepared to be flexible
• Team player

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Administration

Locations:

Cromwell Hospital London