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Job Description
- Req#: C9411-24-0376?language=en&page=56&sort=publicationDateDesc
- To work a daily shift pattern with a flexible approach to working hours to meet the needs of the service.
- Receive and book in patients on arrival to appropriate departments, ensuring all patient demographic details are checked and amended on the PAS (Meditech) system.
- Record "Walk in" patients as required ensuring all documentation is complete.
- Ensure attendances are booked out according to instructions to "Admit", "Discharge", "Wait list" or "queue for future appointment" or "make appointment" if falls out of the partial booking criteria.
- Ensure that DNAs are recorded and actioned accurately and promptly.
- To assist the Operational Manger with the housekeeping, including the upkeep of equipment and reporting any faults to the appropriate person/department.
- Undertake general administration duties ie answering the phone line, photocopying, keeping collected data in order.
- Manage complaints / aggressive / abusive member of the public locally if possible and advise families of the Trust's complaints procedure. Escalate to Operational Manager if necessary.
- Liaise with Operational Manager to ensure that they are aware of any potential problems.
- Act at all times as a responsible member of the team, showing respect and consideration for co-workers, patients and visitors.
- Post holder will be expected to provide cover / rotation for other Patient Services staff when required to do so across multiple sites.
- To support the Attend Anywhere virtual clinics
- Ensure clinic booking summaries and clinic pro-formas are completed timely and accurately.
- To carry out regular audits as required.
- Input diagnostic codes and treatments as required, such as GP phlebotomy requests, to support the phlebotomy service.
- Maintain / input / validate data for all areas, as required, ensuring patient details are accurate, using the Patient Administration System (Meditech), spreadsheets, and Patient Databases.
- Work without direct supervision using experience and knowledge.
- Participate in regular staff meetings.
- Business Continuity Duties Follow Policies and Protocols to ensure continued effective service provision when required.
- Continue to maintain own competencies, including ensuring all mandatory and statutory training is up to date
- To support the Attend Anywhere virtual clinics
- Ensure clinic booking summaries and clinic pro-formas are completed timely and accurately.
- To carry out regular audits as required.
- Input diagnostic codes and treatments as required, such as GP phlebotomy requests, to support the phlebotomy service.
- Maintain / input / validate data for all areas, as required, ensuring patient details are accurate, using the Patient Administration System (Meditech), spreadsheets, and Patient Databases.
- Work without direct supervision using experience and knowledge.
- Participate in regular staff meetings.
- Business Continuity Duties Follow Policies and Protocols to ensure continued effective service provision when required.
- Continue to maintain own competencies, including ensuring all mandatory and statutory training is up to date
- Excellent communication skills
- Computer and Keyboard skills
- Microsoft office
- Patient administration Systems
- Ability to use own initiative
- To have an organized and systematic approach to tasks, prioritise and plan workload effectively
- Team Player
- Good General Education
- NVQ Level 2 Customer Care or Equivalent
- Experience of office duties including telephone and reception
- Acute Healthcare experience/ including experience of liaison with patients/health professionals or equivalent in an acute Healthcare provider setting.
- Excellent communication skills
- Computer and Keyboard skills
- Microsoft office
- Patient administration Systems
- Ability to use own initiative
- To have an organized and systematic approach to tasks, prioritise and plan workload effectively
- Team Player
- Good General Education
- NVQ Level 2 Customer Care or Equivalent
- Experience of office duties including telephone and reception
- Acute Healthcare experience/ including experience of liaison with patients/health professionals or equivalent in an acute Healthcare provider setting.
Job summary
Clinic Receptionist
Band 2
Permanent
37.5 Hours per week
An opportunity has arisen within the Outpatient Department at Alder Hey Children's Hospital. We are looking for a highly motivated & flexible individual with good communication, organisational and data input skills to join our friendly team of Receptionists.
Working 37.5hrs over 4 days (core hours between 8am and 6pm) on a rota basis, the duties include Outpatient clinic reception and admissions. Checking patients in and out of clinic, managing clinic flow and ensuring full cash up of the clinics are performed. The successful applicant must be committed to embracing new working practices in order to provide a continuing effective and efficient service. Excellent keyboard, telephone and communication skills Good interpersonal and team working skills are required, with the ability to work well under pressure, prioritise your workload and meet demanding deadlines.
As part of this role the successful applicant would be able to support working across multiple sites (Alder Hey Outpatients, Catkin building and Liverpool Innovation Park), virtual reception and the phlebotomy service.
For further information please contact Hannah Anderson or Richard Gibbs at hannah.anderson@alderhey.nhs.uk or richard.gibbs@alderhey.nhs.uk
**Please note this vacancy will close once sufficient applications have been received**
Main duties of the job
About us
An opportunity has arisen within Alder Hey Children's Hospital for a clinic receptionist. We are looking for a highly motivated & flexible individual with good communication, organisational and data input skills to join our friendly team of Receptionists who are based across three sites; Alder Hey Outpatients, the Catkin Centre and Liverpool Innovation Park.
Date posted
12 July 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£22,383 a year Per annum
Contract
Permanent
Working pattern
Full-time, Compressed hours
Reference number
411-COM-24-6443811
Job locations
Alder Hey
Liverpool
L12 2AP
Job descriptionJob description
Job responsibilities
Job responsibilities
Person SpecificationPerson Specification
Skills
Essential
Knowledge
Desirable
Personal Attributes
Essential
Education & Training
Essential
Desirable
Experience
Essential
Desirable
Skills
Essential
Knowledge
Desirable
Personal Attributes
Essential
Education & Training
Essential
Desirable
Experience
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Alder Hey Children's NHS Foundation Trust
Address
Alder Hey
Liverpool
L12 2AP
Employer's website
https://alderhey.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Alder Hey Children's NHS Foundation Trust
Address
Alder Hey
Liverpool
L12 2AP
Employer's website
https://alderhey.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.