• Job Description

  Req#: 13833
  Overview
  
  

  Clinic Receptionist

  Schedule: Monday thru Friday 8am-5pm

  Rogue Valley Manor is proud to be Southern Oregon’s premier not-for-profit Life Plan Community. The Manor is a thriving, bustling village of nearly 1,000 incredible residents, with a sprawling, magnificent 668-acre campus that’s full of active, engaging ways for residents to spend their time. Our campus offers residents delicious dining and a continuum of healthcare including an on-site ambulatory clinic, Assisted Living, Memory Care and Skilled Nursing.

  Our internal medicine clinic is a patient-centered clinic focused on providing comprehensive, compassionate, and evidence-based care to adult patients. We treat a wide range of chronic and acute medical conditions, with an emphasis on preventive health and long-term wellness. Our team is committed to building lasting relationships with patients while maintaining a supportive and respectful work environment.

  You will be responsible for receiving and coordinating incoming calls while ensuring that patient’s needs are being met in a timely and efficient manner. You will maintain a high level of customer service and provide clerical and organizational support to the team.

  How you’ll do it:

  • Champion Pacific Retirement Services (PRS) culture by ingraining our Mission (“Empower people to lead meaningful lives as they age.”), Vision (“Shaping a future where aging is embraced as an opportunity to thrive.”) and Core Values (“We Speak Up, We Step Up, We Lift Up, We Team Up”) into all aspects of your role.
  • Understand the importance of resident rights in healthcare as well as the community as a whole, and advocate for operations, processes, and decisions that are in residents’ best interests.
  • Assist in maintaining a physical, social and psychological environment which supports providing the best treatment to residents and clinic patients.
  • Assist and/or direct residents to most appropriate location or person to meet their needs. Provide assistance and information to employees, residents, and guests on a regular basis via phone, email, or in person.
  • Assist with weekly supply order, stocking, mail/fax work, scanning, billing and posting applicable notices for the clinic.
  • Maintain accurate and complete files and forms inventory. Assist in organizing and maintaining the medical record. Maintain privacy and confidentiality per organization policy.
  • Participate in safety activities and monitoring environmental safety concerns. Take appropriate remedial action.
  • Schedule clinic appointments for residents and clinic patients as necessary. Communicate with hospitals and vendors for contracted services and transportation if needed.
  • Attend required in-service education programs, employees and unit meetings.
  • Perform other duties as assigned.

  About you:

  • Prior experience in long-term care or a healthcare environment is preferred. Experience in clerical office work, reception, scheduling, or a related field is also preferred.
  • Exceptional customer service, communication and organizational skills, especially with cognitively impaired residents. High attention to detail and accuracy.
  • Ability to demonstrate tact, restraint, and professionalism in difficult situations.
  • Knowledge of basic office equipment (multi-phone lines, fax machines, computers, photocopiers). Ability to fill out forms, keep accurate records, and submit reports.
  • Strong organizational skills and ability to multitask.

• About the company

  Desirable locations As a national not-for-profit leader in the senior living and healthcare industry, PRS is at the forefront of the retirement revolution, transcending age to provide an actively involved lifestyle for the seniors of today and tomorrow...

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