• Job Description

  Req#: C9151-25-0804?language=en&page=336&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen for a highly motivated and detail-oriented Clinical Admin Support Officer to join our dynamic Orthopaedic Clinical Admin team at Frimley Park Hospital.

  This role is ideal for individuals who thrive in a fast-paced environment and possess strong organisational, interpersonal, and time management skills. You will play a key role in supporting Orthopaedic Consultants and their clinical teams, ensuring the smooth running of administrative processes and patient care coordination.

  We are looking for candidates who have previous administrative experience, a keen eye for accuracy, and a positive, proactive attitude towards change. In this role, you'll handle a diverse and complex workload, making it both challenging and rewarding.

  If you are enthusiastic, adaptable, and ready to make a meaningful impact within the NHS, we would love to hear from you.

  Main duties of the job

  We are dedicated to providing high-quality healthcare. We are looking for a Administrative Support Officer to join our team. This role will support the department in managing administrative tasks, ensuring that operations run smoothly and assisting in delivering excellent patient care.

  Key Responsibilities:

  • Plan and organise your work schedule effectively, utilizing appropriate planning tools and reporting any challenges in meeting deadlines promptly.
  • Process requests from consultants for urgent correspondence, medico-legal reports, and any other ad-hoc documentation in line with Trust policies.
  • Collect and organise necessary information to support your work activities, maintaining confidentiality in line with organisational procedures.
  • Respond to queries from colleagues, GPs, and patients in a timely, courteous, and professional manner.
  • Implement secure systems for storing resources, including computerised patient information, in line with best practices and Trust procedures.
  • Scan and upload relevant medical documents into the Trust's Electronic Patient Record (EPR) system.
  • Assist clinicians with sending letters through Epic, including managing incomplete patient information and adding necessary attachments.
  • Ensure all phone calls are handled professionally and in a timely manner.
  • Operate Epic and other IT systems efficiently to fulfil departmental requirements.
  • Provide administrative support for the virtual fracture clinic and other departmental needs as required.

  About us

  Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

  Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

  We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

  Frimley Health Trust benefits on Vimeo

  Details

  Date posted

  03 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £25,883 to £26,958 a year per annum incl HCAS

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  151-JLM495

  Job locations

  Heatherwood Hospital

  Brook Ave

  Ascot

  SL5 7GB

  
  

  Job description

  Job responsibilities

  For a comprehensive list of all duties and tasks associated with this role, please refer to the job description/person specification attached.

  Job description

  Job responsibilities

  For a comprehensive list of all duties and tasks associated with this role, please refer to the job description/person specification attached.

  Person Specification

  Qualifications

  Essential

  • Good education to GCSE standard or equivalent experience
  • NVQ Level 3 Administration or equivalent practical knowledge

  Experience

  Essential

  • Experience of working in an office environment
  • Competent with current software programmes
  • Experience of working within a team environment

  Desirable

  • Working in the NHS either in a hospital/private practice/GP setting

  Skills

  Essential

  • Ability to communicate clearly
  • Ability to follow clear instructions and feedback to senior staff
  • Ability to work with minimal supervision
  • Ability to prioritise workload

  Desirable

  • Analyse situations to resolve patient problems
  • Knowledge of NHS targets
  • Understanding of medical terminology

  Person Specification

  Qualifications

  Essential

  • Good education to GCSE standard or equivalent experience
  • NVQ Level 3 Administration or equivalent practical knowledge

  Experience

  Essential

  • Experience of working in an office environment
  • Competent with current software programmes
  • Experience of working within a team environment

  Desirable

  • Working in the NHS either in a hospital/private practice/GP setting

  Skills

  Essential

  • Ability to communicate clearly
  • Ability to follow clear instructions and feedback to senior staff
  • Ability to work with minimal supervision
  • Ability to prioritise workload

  Desirable

  • Analyse situations to resolve patient problems
  • Knowledge of NHS targets
  • Understanding of medical terminology

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Frimley Health NHS Foundation Trust

  Address

  Heatherwood Hospital

  Brook Ave

  Ascot

  SL5 7GB

  
  

  Employer's website

  https://www.fhft.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Frimley Health NHS Foundation Trust

  Address

  Heatherwood Hospital

  Brook Ave

  Ascot

  SL5 7GB

  
  

  Employer's website

  https://www.fhft.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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