• Job Description

  Req#: A1220-25-0003?language=en&page=85&sort=publicationDateDesc

  Job summary

  Bradley's Practice - We have Part Time or full time clinical administrator roles based at both of our sites, Mold and Buckley . Hours of work can vary from 07.45am - 18.30pm, Monday to Friday.

  The role of a clinical administratoris to be the welcoming face of the practice, dealing with telephone calls and visitors and an effective manner. You would also be working on navigation and booking patients into appointments. The work is varied and interesting and can be challenging.

  Main duties of the job

  We are looking for a self motivated individual who is capable of working on their own initiative and also who can work well with others. You would need to be well organised and be patient focused. Excellent IT skills are an advantage as most of the work involves using PC's on a daily basis. Would be an advantage if you have previous clinical experience.

  About us

  At Bradley's Practice we have 9 GP partners, Nurses, Advanced Nurse Practitioners and Health Care Assistants - these clinical staff are supported by reception and admin staff, who in turn are all managed by Operations Managers. We are a dual sited practice with offices in both Buckley and Mold which cover a wide practice area, with approx 17600 patients.

  Details

  Date posted

  18 July 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  A1220-25-0003

  Job locations

  Buckley Medical Centre

  Alltami Road

  Buckley

  Flintshire

  CH7 3PG

  
  

  Glanrafon Medical Centre

  Glanrafon Road

  Mold

  Clwyd

  CH7 1PA

  
  

  Job description

  Job responsibilities

  Clinical Administrator

  Operating Telecommunications System

  Receive and make Practice telephone calls, e.g. dealing with patient queries.

  Maintaining telephone directory of necessary telephone contacts.

  Receiving and recording messages for Doctors and other members of staff, ensuring that any information about unresolved matters is passed on.

  Operation Of Computer Clinic System

  Adding and cancelling appointments on computerised system.

  Identifying patient details, collate information and pass to navigation team.

  Reporting faults with hardware or software relating to Emis medical system to supervisor.

  Inputting requests for Home Visits onto the computer.

  Using Electronic Mail to sent and receive messages, internally and externally.

  Receive and Assist Patients

  Deal with patient enquires including registering patients, explaining surgery procedures and giving general advice relating to non-clinical issues.

  Identify and pass on patient prescription sheets.

  Collect and record dispensing/private fees and provide receipts where applicable.

  Inform patients of complaints procedures and log any informal complaints.

  Order ambulance transport for patient when required.

  Navigation

  Using our triage system to book appropriate appointments for patients

  Cancelling appointments when requested

  Working through emails and tasks and signposting patients for best care

  Stock Control

  Ensuring an adequate supply of stationary, documents, bottles etc.

  Maintain Reception Area

  Making sure any displays/patient notices are kept tidy and up to date.

  Making sure the reception desk is attended at all times.

  Security of Premises

  Opening and closing premises when necessary.

  ANY OTHER DUTIES APPROPRIATE TO THE POST AS DESIGNATED BY THE PARTNERS.

  Job description

  Job responsibilities

  Clinical Administrator

  Operating Telecommunications System

  Receive and make Practice telephone calls, e.g. dealing with patient queries.

  Maintaining telephone directory of necessary telephone contacts.

  Receiving and recording messages for Doctors and other members of staff, ensuring that any information about unresolved matters is passed on.

  Operation Of Computer Clinic System

  Adding and cancelling appointments on computerised system.

  Identifying patient details, collate information and pass to navigation team.

  Reporting faults with hardware or software relating to Emis medical system to supervisor.

  Inputting requests for Home Visits onto the computer.

  Using Electronic Mail to sent and receive messages, internally and externally.

  Receive and Assist Patients

  Deal with patient enquires including registering patients, explaining surgery procedures and giving general advice relating to non-clinical issues.

  Identify and pass on patient prescription sheets.

  Collect and record dispensing/private fees and provide receipts where applicable.

  Inform patients of complaints procedures and log any informal complaints.

  Order ambulance transport for patient when required.

  Navigation

  Using our triage system to book appropriate appointments for patients

  Cancelling appointments when requested

  Working through emails and tasks and signposting patients for best care

  Stock Control

  Ensuring an adequate supply of stationary, documents, bottles etc.

  Maintain Reception Area

  Making sure any displays/patient notices are kept tidy and up to date.

  Making sure the reception desk is attended at all times.

  Security of Premises

  Opening and closing premises when necessary.

  ANY OTHER DUTIES APPROPRIATE TO THE POST AS DESIGNATED BY THE PARTNERS.

  Person Specification

  Skills

  Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Time Management and the ability to work to deadlines
  • Negotiation and conflict management
  • Problem solving skills
  • Interpersonal skills

  Desirable

  • Typing skills (preferably in a medical environment)

  Experience

  Essential

  • Practical experience of working with others
  • Experience of using own initiative
  • Experience of customer service

  Desirable

  • Experience of working within a General Practice Reception environment
  • Practical experience of Emis or other medical computerised recording systems

  Knowledge

  Desirable

  • An understanding of a General Practice Reception environment

  Behaviours

  Essential

  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality

  Qualifications

  Essential

  • Good standard of general education
  • Standard Grade Mathematics or Equivalent
  • Standard Grade English or Equivalent

  Desirable

  • NVQ in Customer Service or Administration

  Person Specification

  Skills

  Essential

  • Excellent communication skills (Written and Oral)
  • IT skills
  • Time Management and the ability to work to deadlines
  • Negotiation and conflict management
  • Problem solving skills
  • Interpersonal skills

  Desirable

  • Typing skills (preferably in a medical environment)

  Experience

  Essential

  • Practical experience of working with others
  • Experience of using own initiative
  • Experience of customer service

  Desirable

  • Experience of working within a General Practice Reception environment
  • Practical experience of Emis or other medical computerised recording systems

  Knowledge

  Desirable

  • An understanding of a General Practice Reception environment

  Behaviours

  Essential

  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Team working
  • Self motivated
  • Flexibility
  • Confidentiality

  Qualifications

  Essential

  • Good standard of general education
  • Standard Grade Mathematics or Equivalent
  • Standard Grade English or Equivalent

  Desirable

  • NVQ in Customer Service or Administration

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Bradley's Practice

  Address

  Buckley Medical Centre

  Alltami Road

  Buckley

  Flintshire

  CH7 3PG

  
  

  Employer's website

  http://www.bradleyspractice.wales.nhs.uk/home (Opens in a new tab)

  Employer details

  Employer name

  Bradley's Practice

  Address

  Buckley Medical Centre

  Alltami Road

  Buckley

  Flintshire

  CH7 3PG

  
  

  Employer's website

  http://www.bradleyspractice.wales.nhs.uk/home (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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