• Job Description

  Req#: A3244-24-0001?language=en&page=118&sort=publicationDateDesc

  Job summary

  Do you thrive in a fast paced environment? Do you gain job satisfaction when helping others? Then this may be the role for you.

  At Thurleigh Road Practice we are a friendly team, who are driven by the same goal of giving the best patient care and experience.

  Does this sound like the right career for you?

  Main duties of the job

  As TheClinical Administrator, you will contribute to the smooth running of patient services through the delivery of high-quality administrative support. Your key responsibilities will include coordinating patient reports, managing child health recalls, triaging administrative queries, and scheduling clinical appointments.

  You will also undertake a wide range of reception and administrative duties, including welcoming and directing patients, processing new registrations, booking and managing appointments, and handling both electronic and paper-based information. You will act as a central point of contact for patients, ensuring the accurate distribution of messages and enquiries to the clinical team. Liaison with internal team members and external partners, such as secondary care and community services, is an important aspect of the role.

  You will work as part of a supportive team with clear responsibilities and will also provide cover for colleagues during periods of absence or peak demand. Flexibility, attention to detail, and excellent communication skills are essential, as you will interact with clinical staff, external agencies, and patients to ensure the delivery of a timely and efficient service.

  Training and ongoing support will be provided to help you develop confidence and competence in all areas of the role.

  About us

  Thurleigh Road Practice is a friendly, supportive and innovative training practice of 13,300 patients operating in modern purpose-built premises situated in a pleasant residential area between Clapham and Wandsworth Common.

  We are part of The Nightingale PCN (Thurleigh Road Practice and Balham Park Surgery) and our expanding PCN staffing include a Clinical Pharmacist, First Contact Practitioner, Social Prescriber and Care Coordinators.

  We hold weekly clinical meetings to offer peer support as well as informal daily catch-up sessions and regular nurse check-ins. The practice is not normally open on weekends or bank holidays.

  Details

  Date posted

  02 June 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A3244-24-0001

  Job locations

  Thurleigh Road Practice

  Thurleigh Road

  London

  SW12 8TT

  
  

  Job description

  Job responsibilities

  The Clinical Administrator plays a vital role in supporting high-quality patient care through the delivery of efficient, accurate, and professional administrative services to the practice team.

  As part of the reception and administration team, you will provide a friendly and effective first point of contact for patients and visitors, while also supporting clinicians and the wider multidisciplinary team with a range of administrative tasks.

  This is a dynamic role that requires excellent organisational skills, attention to detail, and strong communication with both patients and colleagues.

  Main Duties and Responsibilities Patient and Reception Support

  • Greet and direct patients and visitors in a professional and courteous manner.

  • Manage patient registration processes and maintain accurate records.

  • Book, amend, and manage patient appointments, including coordinating clinics as required.

  • Act as a central point of contact for patients, handling enquiries via telephone, email, and in person.

  Clinical Administration

  • Process and manage clinical correspondence, including reports, referrals, and results.

  • Handle child health recalls and liaise with patients, clinicians, and external services.

  • Triage patient queries and ensure appropriate distribution to the clinical team.

  • Support clinicians with a variety of administrative tasks to enable smooth and effective patient care.

  • Maintain accurate, up-to-date patient records and ensure data quality and integrity at all times.

  Team and Practice Support

  • Liaise effectively with internal team members and external partners (including secondary care and community services).

  • Provide cover for reception and administrative colleagues during periods of absence (sickness/annual leave).

  • Contribute to a positive and collaborative team environment by supporting the wider admin team as required.

  Job description

  Job responsibilities

  The Clinical Administrator plays a vital role in supporting high-quality patient care through the delivery of efficient, accurate, and professional administrative services to the practice team.

  As part of the reception and administration team, you will provide a friendly and effective first point of contact for patients and visitors, while also supporting clinicians and the wider multidisciplinary team with a range of administrative tasks.

  This is a dynamic role that requires excellent organisational skills, attention to detail, and strong communication with both patients and colleagues.

  Main Duties and Responsibilities Patient and Reception Support

  • Greet and direct patients and visitors in a professional and courteous manner.

  • Manage patient registration processes and maintain accurate records.

  • Book, amend, and manage patient appointments, including coordinating clinics as required.

  • Act as a central point of contact for patients, handling enquiries via telephone, email, and in person.

  Clinical Administration

  • Process and manage clinical correspondence, including reports, referrals, and results.

  • Handle child health recalls and liaise with patients, clinicians, and external services.

  • Triage patient queries and ensure appropriate distribution to the clinical team.

  • Support clinicians with a variety of administrative tasks to enable smooth and effective patient care.

  • Maintain accurate, up-to-date patient records and ensure data quality and integrity at all times.

  Team and Practice Support

  • Liaise effectively with internal team members and external partners (including secondary care and community services).

  • Provide cover for reception and administrative colleagues during periods of absence (sickness/annual leave).

  • Contribute to a positive and collaborative team environment by supporting the wider admin team as required.

  Person Specification

  Experience

  Essential

  • Experience of working in a GP practice
  • Knowledge of clinical systems including EMIS and Accurx

  Qualifications

  Essential

  • GCSE Maths C or above
  • GCSE English C or above
  • A Levels
  • Working with the public
  • Working at the Management level
  • Experience in Healthcare Administration
  • Knowledge of Emis Web or other clinical
  • software systems

  Desirable

  • Working within a GP Practice.

  Person Specification

  Experience

  Essential

  • Experience of working in a GP practice
  • Knowledge of clinical systems including EMIS and Accurx

  Qualifications

  Essential

  • GCSE Maths C or above
  • GCSE English C or above
  • A Levels
  • Working with the public
  • Working at the Management level
  • Experience in Healthcare Administration
  • Knowledge of Emis Web or other clinical
  • software systems

  Desirable

  • Working within a GP Practice.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Thurleigh Road Practice

  Address

  Thurleigh Road Practice

  Thurleigh Road

  London

  SW12 8TT

  
  

  Employer's website

  https://www.thurleighroadpractice.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Thurleigh Road Practice

  Address

  Thurleigh Road Practice

  Thurleigh Road

  London

  SW12 8TT

  
  

  Employer's website

  https://www.thurleighroadpractice.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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