Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels:

o New Patient Registrations

o Registration Workflow

o EMIS Tasks

o Maintaining EMIS

o QoF Recalls

o eRS referrals

o Immunisation recalls (excluding childhood immunisations)

o NHS Health Check Recall

o Process documents & eConsults

o Filing and retrieving paperwork

o Managing Telephone System

o IT Support

With the addition of any other duties that would be required to perform this role.

To undertake any other duties as may be determined from time to time to ensure the efficient running of the Practice.

Add registrations to the system as per policy

Promote, encourage and activate patient on-line access

Ensure relevant/appropriate contacts with patients are documented in notes

Ensure email, tasks, Docman and EMIS email are checked daily.

Open and process post according to agreed practice policy

Frank and post out-going mail as per policy

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Complete all required regular training
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Ensure you are aware of the organisations safeguarding policys and procedures and know how to action any concerns.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources
• Comply with Information Governance requirements

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels:

o New Patient Registrations

o Registration Workflow

o EMIS Tasks

o Maintaining EMIS

o QoF Recalls

o eRS referrals

o Immunisation recalls (excluding childhood immunisations)

o NHS Health Check Recall

o Process documents & eConsults

o Filing and retrieving paperwork

o Managing Telephone System

o IT Support

With the addition of any other duties that would be required to perform this role.

To undertake any other duties as may be determined from time to time to ensure the efficient running of the Practice.

Add registrations to the system as per policy

Promote, encourage and activate patient on-line access

Ensure relevant/appropriate contacts with patients are documented in notes

Ensure email, tasks, Docman and EMIS email are checked daily.

Open and process post according to agreed practice policy

Frank and post out-going mail as per policy

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Complete all required regular training
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Ensure you are aware of the organisations safeguarding policys and procedures and know how to action any concerns.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources
• Comply with Information Governance requirements

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Experience

Essential

• Must have worked in a GP practice.
• Must know how to use emis, eRS & Docman 10.

Qualifications

Essential

• 1. Previous experience in a GP Surgery.
• 2. EMIS, ERS & Docman experience.
• 3.Education to GCSE (or equivalent) including English language & Math.
• 4. Ability to be discrete and maintain absolute confidentiality.
• 5. Excellent telephone manner.
• 6. Good verbal and written communication skills in English.
• 7. Accuracy and an eye for detail.
• 8. A calm, pleasant and reassuring personality.
• 9. Ability to work under pressure and as part of a team.
• 10. Ability to be flexible regarding hours/tasks.
• 9. Previous experience in a healthcare setting/dealing with the general public

Desirable

• 1.Experience using Microsoft Office.
• 2. Ability to work on own initiative.
• 3. Ability to work confidently within the role, referring matters to reception supervisor, doctors or practice manager as appropriate

Experience

Essential

• Must have worked in a GP practice.
• Must know how to use emis, eRS & Docman 10.

Qualifications

Essential

• 1. Previous experience in a GP Surgery.
• 2. EMIS, ERS & Docman experience.
• 3.Education to GCSE (or equivalent) including English language & Math.
• 4. Ability to be discrete and maintain absolute confidentiality.
• 5. Excellent telephone manner.
• 6. Good verbal and written communication skills in English.
• 7. Accuracy and an eye for detail.
• 8. A calm, pleasant and reassuring personality.
• 9. Ability to work under pressure and as part of a team.
• 10. Ability to be flexible regarding hours/tasks.
• 9. Previous experience in a healthcare setting/dealing with the general public

Desirable

• 1.Experience using Microsoft Office.
• 2. Ability to work on own initiative.
• 3. Ability to work confidently within the role, referring matters to reception supervisor, doctors or practice manager as appropriate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bridge House Medical Practice

Address

96 Umfreville Road

London

N4 1TL

Employer's website

https://www.bridgehouselondon.nhs.uk/ (Opens in a new tab)