• Job Description

  Req#: A0296-25-0010?language=en&page=252&sort=publicationDateDesc

  Job summary

  Please note this role is a zero hour/bank contract. Professional registration required. Unfortunately, we are unable to accept applications from Physician Assistants.

  We are looking for a number of clinicians to join Wakefield's extended hours service. The service operates 365 days per year, evenings/weekends (Monday to Friday 4pm til 9pm), weekends (Sat 9am til 3pm or 10am til 4pm & Sun/Bank Holidays 9am til 1pm). Weekends are an essential requirement of the role. Please do not apply if you are unable to commit to weekend work (assigned on a rota basis).

  The successful applicants will provide telephone clinical support, where each day is different and exciting, so adaptability and flexibility are essential. In return you will be truly appreciated by our patients and the wider team.

  Main duties of the job

  • The post holder will be responsible for delivering a remote clinical advice service to GP patients across the whole of Wakefield as part of the extended hours service. Patients will call with a wide spectrum of clinical conditions.

  • Provide evidence-based clinical assessment, prioritisation and advice over the telephone within clinical capabilities and competencies.

  • The ability to demonstrate a commitment to a high quality service, excellence in clinical practice and continuous professional development is integral to the role and to the development and success of the GP Care Wakefield service.

  About us

  We provide support to Wakefield PCN practices ensuring patients receive the best local care at a time that suits them. We run the GP service available outside normal practice working hours throughGP Care an out of hours and weekend service across the Wakefield District.

  Details

  Date posted

  20 August 2025

  Pay scheme

  Other

  Salary

  £26.77 an hour Following successful completion of training. Training rate £18.50

  Contract

  Bank

  Working pattern

  Part-time, Flexible working

  Reference number

  A0296-25-0010

  Job locations

  Thornhill Street

  Wakefield

  West Yorkshire

  WF1 1PG

  
  

  Job description

  Job responsibilities

  Job Description

  Job Title: Clinical Adviser

  Hours of Work:

  Mon Fri 16:00pm 21:00pm

  Weekends and public Holidays 09:00am 16:00pm

  Base location: Trinity Medical Centre, Thornhill St, Wakefield WF1 1PG, UK

  Line Manager: GP Care Wakefield/Trinity Medical Centre CAS Manager

  Professionally Accountable to: Clinical Lead, TMC/GP Care Wakefield

  Responsibilities and duties

  1. Clinical

  • Assess clinical risk on behalf of the patient as part of an initial assessment using GP Care Wakefield/Trinity Medical Centre protocols and clinical judgement
  • Undertake a comprehensive assessment using approved clinical judgement and assessment tools, evidence-based protocols, guidelines and professional judgement whilst working in Urgent/Primary Care. There are no clinical decision support systems/algorithms available.
  • Process calls as per GP Care Wakefield/Trinity Medical Centre guidelines and provide a professional, courteous and efficient telephone service consistent within agreed standards for telephone triage to patients seeking medical assistance during the out of hours period.
  • Triage effectively and identify patients with emergency and urgent care needs and provide routine care or self-care advice as necessary ensuring that patients have a safe and consistent outcome.
  • Use critical thinking and effective communication skills to assess patients holistic needs and establish relevant cultural, social, economic factors in a respectful and non - judgemental manner.
  • Provide appropriate health education and advice, referring to the relevant healthcare professional as required.
  • Identify and use appropriate information sources to support and underpin clinical decision making.
  • Demonstrate and maintain understanding and awareness of policies in mental health, child protection, vulnerable adults, medication enquiries and other aspects of general healthcare.
  • Take responsibility and accountability for managing own workload, risk assessment and risk management.
  • Act independently within the constraints of professional and organisational policies and guidelines.
  • Share and utilise areas of practice with peers and colleagues to inform and enhance patient care.
  • Work effectively as a team member, supporting and communicating with other professional colleagues and clinicians.
  • Access a range of information in order to develop a plan of care in partnership with the patient.
  • Provide advice that is based on current evidence and best practice.
  • Critically evaluate clinical information and advice for validity and reliability.
  • Offer the caller/patient the resources to enable them to meet their own health need and access the most appropriate healthcare.
  • Conclude the episode to the satisfaction of the caller/patient.
  • Document an accurate record of the consultation and evaluates outcome.

  2. Managerial

  • Show evidence of effective decision making.
  • Manage time and resources effectively and appropriately.
  • Communicate effectively with other agencies and stakeholders.
  • Develop effective interpersonal relationships with others.
  • Demonstrate effective performance within the team

  3. Professional

  • Participate in audit, evaluation and feedback.
  • Identify and comply with the standards laid down by the NMC/HCPC in their Code of Practice.
  • Exploit professional knowledge, skills and experience to the maximum benefit of the caller
  • Actively promotes develop and extend the scope of nursing and healthcare practice.
  • Understand and observe professional and national guidelines on confidentiality.
  • Reflect on practice and critical incidents using a range of tools, mediums and arenas.
  • Develop own skills and competencies through education, training and development related to the current and future demands of the role and when requested to do so.
  • Manage time and resources effectively and appropriately.
  • Initiate, manage and respond positively to change.
  • Participates in the organisations clinical governance and performance review procedures.

  4. Communications

  • To communicate effectively at all levels using all communication methods in a clear and understandable manner, adapted to individual needs and using tact and empathy.
  • To utilise advanced listening, probing and facilitative skills across a diverse range of calls, some of which are highly challenging due to emotive circumstances or caller aggression.
  • Utilise complex communication skills to negotiate and provide support to patients who are non-compliant with the recommended outcomes or utilise translation services where language barriers are present.
  • To manage calls in a professional and reassuring manner and to respond to highly emotive calls appropriately & sensitively.
  • To actively communicate with other professional colleagues and clinicians to assist service delivery.
  • To actively communicate with other external services to aid responses to enquiries when appropriate.

  5. Education, Training and Development

  • Demonstrate a broad understanding of the NHS and the National Quality Requirements for the Extended Hours Service.
  • To attend mandatory and any other relevant training courses / updates i.e. telecommunication skills, remote clinical assessment, patient safety, clinical updates, IT & computer skills including specific decision support / clinical tool kits, Governance, Health & Safety.
  • Take responsibility and accountability for own professional development and performance and maintain a portfolio in accordance with registration requirements to demonstrate personal & professional development and achievements.
  • To identify on-going personal / professional developmental needs in line with service requirements and agree objectives with Service Manager.
  • Participate in regular performance reviews to review progress / achievements and identify areas of need for professional development to meet service / personal objectives.
  • Support new staff in their development as required and participate in supervision, teaching, and mentorship to help new staff develop and achieve role competencies.

  6. General

  • To work flexibly to support the needs of the service.
  • At all times carry out duties and responsibilities in line with GP Care Wakefield policies, Confidentiality, Data Protection Act, Equal Opportunities, Health & Safety.
  • Inform senior colleagues of any factors affecting service delivery at the time an issue is highlighted.
  • To undertake any other duties, role and responsibilities commensurate with the nature and grading of the post or as reasonably requested.
  • The above job description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the service.

  7. Safeguarding

  • Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures. To provide remote clinical assessment and deliver a high standard of safe patient care in line with National Quality Requirements.

  Job description

  Job responsibilities

  Job Description

  Job Title: Clinical Adviser

  Hours of Work:

  Mon Fri 16:00pm 21:00pm

  Weekends and public Holidays 09:00am 16:00pm

  Base location: Trinity Medical Centre, Thornhill St, Wakefield WF1 1PG, UK

  Line Manager: GP Care Wakefield/Trinity Medical Centre CAS Manager

  Professionally Accountable to: Clinical Lead, TMC/GP Care Wakefield

  Responsibilities and duties

  1. Clinical

  • Assess clinical risk on behalf of the patient as part of an initial assessment using GP Care Wakefield/Trinity Medical Centre protocols and clinical judgement
  • Undertake a comprehensive assessment using approved clinical judgement and assessment tools, evidence-based protocols, guidelines and professional judgement whilst working in Urgent/Primary Care. There are no clinical decision support systems/algorithms available.
  • Process calls as per GP Care Wakefield/Trinity Medical Centre guidelines and provide a professional, courteous and efficient telephone service consistent within agreed standards for telephone triage to patients seeking medical assistance during the out of hours period.
  • Triage effectively and identify patients with emergency and urgent care needs and provide routine care or self-care advice as necessary ensuring that patients have a safe and consistent outcome.
  • Use critical thinking and effective communication skills to assess patients holistic needs and establish relevant cultural, social, economic factors in a respectful and non - judgemental manner.
  • Provide appropriate health education and advice, referring to the relevant healthcare professional as required.
  • Identify and use appropriate information sources to support and underpin clinical decision making.
  • Demonstrate and maintain understanding and awareness of policies in mental health, child protection, vulnerable adults, medication enquiries and other aspects of general healthcare.
  • Take responsibility and accountability for managing own workload, risk assessment and risk management.
  • Act independently within the constraints of professional and organisational policies and guidelines.
  • Share and utilise areas of practice with peers and colleagues to inform and enhance patient care.
  • Work effectively as a team member, supporting and communicating with other professional colleagues and clinicians.
  • Access a range of information in order to develop a plan of care in partnership with the patient.
  • Provide advice that is based on current evidence and best practice.
  • Critically evaluate clinical information and advice for validity and reliability.
  • Offer the caller/patient the resources to enable them to meet their own health need and access the most appropriate healthcare.
  • Conclude the episode to the satisfaction of the caller/patient.
  • Document an accurate record of the consultation and evaluates outcome.

  2. Managerial

  • Show evidence of effective decision making.
  • Manage time and resources effectively and appropriately.
  • Communicate effectively with other agencies and stakeholders.
  • Develop effective interpersonal relationships with others.
  • Demonstrate effective performance within the team

  3. Professional

  • Participate in audit, evaluation and feedback.
  • Identify and comply with the standards laid down by the NMC/HCPC in their Code of Practice.
  • Exploit professional knowledge, skills and experience to the maximum benefit of the caller
  • Actively promotes develop and extend the scope of nursing and healthcare practice.
  • Understand and observe professional and national guidelines on confidentiality.
  • Reflect on practice and critical incidents using a range of tools, mediums and arenas.
  • Develop own skills and competencies through education, training and development related to the current and future demands of the role and when requested to do so.
  • Manage time and resources effectively and appropriately.
  • Initiate, manage and respond positively to change.
  • Participates in the organisations clinical governance and performance review procedures.

  4. Communications

  • To communicate effectively at all levels using all communication methods in a clear and understandable manner, adapted to individual needs and using tact and empathy.
  • To utilise advanced listening, probing and facilitative skills across a diverse range of calls, some of which are highly challenging due to emotive circumstances or caller aggression.
  • Utilise complex communication skills to negotiate and provide support to patients who are non-compliant with the recommended outcomes or utilise translation services where language barriers are present.
  • To manage calls in a professional and reassuring manner and to respond to highly emotive calls appropriately & sensitively.
  • To actively communicate with other professional colleagues and clinicians to assist service delivery.
  • To actively communicate with other external services to aid responses to enquiries when appropriate.

  5. Education, Training and Development

  • Demonstrate a broad understanding of the NHS and the National Quality Requirements for the Extended Hours Service.
  • To attend mandatory and any other relevant training courses / updates i.e. telecommunication skills, remote clinical assessment, patient safety, clinical updates, IT & computer skills including specific decision support / clinical tool kits, Governance, Health & Safety.
  • Take responsibility and accountability for own professional development and performance and maintain a portfolio in accordance with registration requirements to demonstrate personal & professional development and achievements.
  • To identify on-going personal / professional developmental needs in line with service requirements and agree objectives with Service Manager.
  • Participate in regular performance reviews to review progress / achievements and identify areas of need for professional development to meet service / personal objectives.
  • Support new staff in their development as required and participate in supervision, teaching, and mentorship to help new staff develop and achieve role competencies.

  6. General

  • To work flexibly to support the needs of the service.
  • At all times carry out duties and responsibilities in line with GP Care Wakefield policies, Confidentiality, Data Protection Act, Equal Opportunities, Health & Safety.
  • Inform senior colleagues of any factors affecting service delivery at the time an issue is highlighted.
  • To undertake any other duties, role and responsibilities commensurate with the nature and grading of the post or as reasonably requested.
  • The above job description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the service.

  7. Safeguarding

  • Individuals have a duty of care to children and vulnerable adults that they come into contact with whilst at work to safeguard and promote their welfare and to work to prevent, recognise, respond, appropriately refer and record potential neglect or abuse, adhering to the companys Safeguarding Children and Safeguarding Vulnerable Adults policies and procedures. To provide remote clinical assessment and deliver a high standard of safe patient care in line with National Quality Requirements.

  Person Specification

  Qualifications

  Essential

  • Professional registration - NMC/HCPC
  • Minimum one year post registration experience

  Desirable

  • Previous triage experience
  • Minor illness qualification

  Experience

  Essential

  • Post registration experience, 1 year minimum
  • Applicants must be flexible in order to meet the demands of the service - Evening and weekend availability is essential
  • Excellent communication skills
  • IT skills

  Desirable

  • Knowledge of SystmOne
  • Experience of Primary Care/GP working

  Person Specification

  Qualifications

  Essential

  • Professional registration - NMC/HCPC
  • Minimum one year post registration experience

  Desirable

  • Previous triage experience
  • Minor illness qualification

  Experience

  Essential

  • Post registration experience, 1 year minimum
  • Applicants must be flexible in order to meet the demands of the service - Evening and weekend availability is essential
  • Excellent communication skills
  • IT skills

  Desirable

  • Knowledge of SystmOne
  • Experience of Primary Care/GP working

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  Trinity Medical Centre

  Address

  Thornhill Street

  Wakefield

  West Yorkshire

  WF1 1PG

  
  

  Employer's website

  http://www.tmcwakefield.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Trinity Medical Centre

  Address

  Thornhill Street

  Wakefield

  West Yorkshire

  WF1 1PG

  
  

  Employer's website

  http://www.tmcwakefield.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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