• Job Description

  Req#: C9156-156-5834844-F?language=en&page=233&sort=publicationDateDe

  Job summary

  Come on an adventure and join the C&B Team to deliver eCare support.

  Royal Cornwall Hospitals NHS Trust is continuing on its digital and clinical transformation journey that will change the way in which we deliver care across Cornwall, the Isles of Scilly, and the South West Peninsula. The Electronic Patient Record (EPR) Programme, eCare, will underpin everything we do for our patients, our people, and our communities, as well as creating a working environment renowned for excellence and innovation that enables our staff to deliver safe and compassionate care every day. We believe the people of Cornwall and the Isles of Scilly, and our staff deserve nothing less.

  Key to the success of eCare will be the engagement and involvement of service users and staff in building, then delivering the transformation.

  Do you have a good general understanding of technology?

  Strong MS Office skills?

  Great customer care and communication skills?

  Experienced in using NHS Clinical applications?

  Enjoy learning and problem solving?

  We are expanding the C&B Team for the eCare EPR project and using this recruitment to cover both the project focused support roles and the necessary backfilling of BAU roles.

  Proposed interview date: 7 January 2025

  Main duties of the job

  The Clinical & Business Team provide 2nd line Application support and we are looking to recruit a team to engage on the new eCare EPR. It is an exciting time bringing in a brand new system and configuring it to meet the clinical needs for better patient care. We will also be looking to close down many of our older systems with this move.

  During the eCare Electronic Patient Record project the workload will need to focus on supporting the project and getting ready for Go-Live. The team will need to be full time members of the Workstream developing the processes and supporting system design for an agreed area of scope. The team will be Workstream Configuration Analysts and contribute to the data collection worksheets and testing.

  About us

  The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.

  We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.

  The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.

  Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.

  Date posted

  03 December 2024

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £26,530 to £29,114 a year pa pro rata

  Contract

  Fixed term

  Duration

  8 months

  Working pattern

  Full-time, Home or remote working

  Reference number

  156-5834844-F

  Job locations

  CITS Kedhlow

  Royal Cornwall Hospital

  Truro

  TR1 3LJ

  
  

  Job description

  Job responsibilities

  Anyone assigned to eCare will integrate fully into the project, learning the new application and feed back knowledge to the C&B Team as a whole. It's important we all learn about eCare and are ready to support as it goes Live. All C&B Team members will assist one another to achieve our aims. One of the first deliverables for the team is the Data Collection Worksheets that define the data configuration on the new system.

  Our team remit covers access to the Application, User support and system configuration but we may need to evolve this as the project matures. We need to understand this new Application fully in order to assist our Users with any issues and training will be provided. We need to build in good practice in our future Business As Usual processes and adjust to the new application.

  You will be working within workstreams on eCare and will be part of the wider project teams. It is very much about cross-team working and progressing the project forward. We are expecting eCare to go live in Spring 2025.

  You will be well supported by C&B System Specialists and C&B Team Leaders in your role within the Clinical & Business Team.

  Please see attached Job Description for further details.

  Job description

  Job responsibilities

  Anyone assigned to eCare will integrate fully into the project, learning the new application and feed back knowledge to the C&B Team as a whole. It's important we all learn about eCare and are ready to support as it goes Live. All C&B Team members will assist one another to achieve our aims. One of the first deliverables for the team is the Data Collection Worksheets that define the data configuration on the new system.

  Our team remit covers access to the Application, User support and system configuration but we may need to evolve this as the project matures. We need to understand this new Application fully in order to assist our Users with any issues and training will be provided. We need to build in good practice in our future Business As Usual processes and adjust to the new application.

  You will be working within workstreams on eCare and will be part of the wider project teams. It is very much about cross-team working and progressing the project forward. We are expecting eCare to go live in Spring 2025.

  You will be well supported by C&B System Specialists and C&B Team Leaders in your role within the Clinical & Business Team.

  Please see attached Job Description for further details.

  Person Specification

  Qualifications

  Essential

  • English & Maths GCSE or equivalent qualification
  • Diploma or equivalent NVQ qualification in IT/Business Admin

  Desirable

  • Clinical or Business system training
  • ITIL Foundation qualification

  Experience

  Essential

  • Previous experience of working in an IT software support role
  • Experience of working within clinical or business software and appreciation of the system administration

  Desirable

  • System administration experience within software
  • Extensive knowledge of the NHS Health community environment
  • Good understanding of applications used in NHS
  • Proven knowledge of patient care routes or HR routes

  Skills

  Essential

  • Excellent interpersonal skills
  • Ability to prioritise and coordinate work to deadlines
  • Excellent communication and customer care skills
  • Excellent problem solving/trouble shooting skills

  Desirable

  • NHS Experience

  Person Specification

  Qualifications

  Essential

  • English & Maths GCSE or equivalent qualification
  • Diploma or equivalent NVQ qualification in IT/Business Admin

  Desirable

  • Clinical or Business system training
  • ITIL Foundation qualification

  Experience

  Essential

  • Previous experience of working in an IT software support role
  • Experience of working within clinical or business software and appreciation of the system administration

  Desirable

  • System administration experience within software
  • Extensive knowledge of the NHS Health community environment
  • Good understanding of applications used in NHS
  • Proven knowledge of patient care routes or HR routes

  Skills

  Essential

  • Excellent interpersonal skills
  • Ability to prioritise and coordinate work to deadlines
  • Excellent communication and customer care skills
  • Excellent problem solving/trouble shooting skills

  Desirable

  • NHS Experience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Royal Cornwall Hospitals Trust

  Address

  CITS Kedhlow

  Royal Cornwall Hospital

  Truro

  TR1 3LJ

  
  

  Employer's website

  https://www.royalcornwall.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Royal Cornwall Hospitals Trust

  Address

  CITS Kedhlow

  Royal Cornwall Hospital

  Truro

  TR1 3LJ

  
  

  Employer's website

  https://www.royalcornwall.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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