• Job Description

  Req#: 12854
  Responsibilities
  
  
  Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Clinical Applications Specialist , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.
  You Will:
  • Conduct high-quality customer training (onsite or virtual) to maximize customer satisfaction and product adoption.
  • Represent the company and participate in medical conferences.
  • Address customer complaints and support inquiries to enhance customer experience.
  • Monitor and measure customer Net Promoter Scores (NPS) for service improvement.
  • Gather customer feedback and communicate this to the customer success team.
  • Log relevant customer interactions in the CRM and/or QMS system.
  • Act as the advocate for current and future customers within the organization.
  • As applicable, maintain timelines according to the implementation plan or documented customer requests
  • Meet regularly with team / manager / customer to keep product implementation and adoption on track.
  • Escalate issues accordingly to policies and procedures.
  • Perform workflow trip to evaluate the current state and propose future state workflow to improve processes.
  • Provide appropriate customer training according to the product/project scope.
  • Encourage the use of the tools Deep Health supports (such as Slack, Wendia, Outlook, Smart Sheets, etc.)
  • When starting on a new project, assist the customer with the project table builds, system set
  If You Are:
  • Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations
  • You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
  • You have a structured work approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.
  To Ensure Success In This Role, You Must Have:
  • Bachelor’s degree in a medical/pharma/science field (or equivalent level of practical technical experience in radiology).
  • At least 3 years working experience as a radiographer/application specialist/technologists/RIS/PACS Administrator
  • Advanced clinical knowledge on diagnostics is preferred.
  • Proficiency in advanced visualization software and knowledge of radiology workflows.
  • Ability to support customer success, sales, and marketing initiatives from a clinical perspective.
  • Strong relationship-building skills.
  • Strong attention to detail.
  • Ability to work independently (home office) and as a team player.
  • Proven ability to build and maintain influential customer relationships.
  • Superb verbal and written presentation and communication skills.
  • Demonstrated ability to prioritize and balance multiple priorities and projects
  • Customer-centric mindset with a drive for understanding customer needs.
  • Collaborative approach partnering with the commercial, implementation, operation, support, and product teams for clinical success.
  • Goal-oriented mindset combined with resilience in the face of setbacks.
  • Strong interpersonal skills to engage with various stakeholders.
  • Effective educator, capable of training demanding customers.
  • Intrinsic motivation to Deep Health products for healthcare improvement.
  We Offer:
  • Comprehensive Medical, Dental and Vision coverages.
  • Health Savings Accounts with employer funding.
  • Wellness dollars
  • 401(k) Employer Match
  • Free services at any of our imaging centers for you and your immediate family.
  
  
  Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Clinical Applications Specialist , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.
  You Will:
  • Conduct high-quality customer training (onsite or virtual) to maximize customer satisfaction and product adoption.
  • Represent the company and participate in medical conferences.
  • Address customer complaints and support inquiries to enhance customer experience.
  • Monitor and measure customer Net Promoter Scores (NPS) for service improvement.
  • Gather customer feedback and communicate this to the customer success team.
  • Log relevant customer interactions in the CRM and/or QMS system.
  • Act as the advocate for current and future customers within the organization.
  • As applicable, maintain timelines according to the implementation plan or documented customer requests
  • Meet regularly with team / manager / customer to keep product implementation and adoption on track.
  • Escalate issues accordingly to policies and procedures.
  • Perform workflow trip to evaluate the current state and propose future state workflow to improve processes.
  • Provide appropriate customer training according to the product/project scope.
  • Encourage the use of the tools Deep Health supports (such as Slack, Wendia, Outlook, Smart Sheets, etc.)
  • When starting on a new project, assist the customer with the project table builds, system set
  If You Are:
  • Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations
  • You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
  • You have a structured work approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.
  To Ensure Success In This Role, You Must Have:
  • Bachelor’s degree in a medical/pharma/science field (or equivalent level of practical technical experience in radiology).
  • At least 3 years working experience as a radiographer/application specialist/technologists/RIS/PACS Administrator
  • Advanced clinical knowledge on diagnostics is preferred.
  • Proficiency in advanced visualization software and knowledge of radiology workflows.
  • Ability to support customer success, sales, and marketing initiatives from a clinical perspective.
  • Strong relationship-building skills.
  • Strong attention to detail.
  • Ability to work independently (home office) and as a team player.
  • Proven ability to build and maintain influential customer relationships.
  • Superb verbal and written presentation and communication skills.
  • Demonstrated ability to prioritize and balance multiple priorities and projects
  • Customer-centric mindset with a drive for understanding customer needs.
  • Collaborative approach partnering with the commercial, implementation, operation, support, and product teams for clinical success.
  • Goal-oriented mindset combined with resilience in the face of setbacks.
  • Strong interpersonal skills to engage with various stakeholders.
  • Effective educator, capable of training demanding customers.
  • Intrinsic motivation to Deep Health products for healthcare improvement.
  We Offer:
  • Comprehensive Medical, Dental and Vision coverages.
  • Health Savings Accounts with employer funding.
  • Wellness dollars
  • 401(k) Employer Match
  • Free services at any of our imaging centers for you and your immediate family.

• About the company

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