Job description

Job responsibilities

The purpose of the role is to assess and establish patient need and urgency of all new external referrals into Ashgate Hospice, in order for referrals to be received by the right service at the right time. The post holder will work closely with the lead clinical assessor to allocate and contact patients and referrers to establish priority and provide a timely and efficient response to all referrals and record outcomes. They will also respond to advice calls in a timely manner and offer quality, professional advice and support to patients, families and health care professionals, and be able to signpost them as appropriate to other relevant services. The post holder will have excellent communication and documentation skills and be a motivated and flexible worker. The post holder will work closely with the current SinglePoint team and wider team members within the organisation, to continue to develop the SinglePoint of Access service.

Job responsibilities

The purpose of the role is to assess and establish patient need and urgency of all new external referrals into Ashgate Hospice, in order for referrals to be received by the right service at the right time. The post holder will work closely with the lead clinical assessor to allocate and contact patients and referrers to establish priority and provide a timely and efficient response to all referrals and record outcomes. They will also respond to advice calls in a timely manner and offer quality, professional advice and support to patients, families and health care professionals, and be able to signpost them as appropriate to other relevant services. The post holder will have excellent communication and documentation skills and be a motivated and flexible worker. The post holder will work closely with the current SinglePoint team and wider team members within the organisation, to continue to develop the SinglePoint of Access service.

Person Specification

Qualifications

Essential

• -Registered nurse or AHP
• -Educated to Degree level or equivalent
• -Evidence of continuing professional development

Desirable

• -Post graduate qualification in palliative and end of life care
• -Advanced communication skills training.
• -Teach and mentoring qualification.

Experience

Essential

• -Knowledge of palliative care and end of life symptom management.
• -Ability to recognise and respond to potential distress in individuals and to manage crisis situations.
• -Knowledge of Advance Care Planning
• -Sensitive communication skills with patients with a life limiting illness and their carers.
• -Experience of clinical audit
• -Ability to recognise and escalate safeguarding concerns.

Desirable

• -Experience of working in a palliative care setting or a setting which meets the needs of those with palliative care needs

Additional Criteria

Essential

• -Experience of working with people with palliative and end of life care and support needs.
• -Experience of working across and liaising with multidisciplinary and multi-agency teams.
• -Excellent facilitation and negotiation skills.
• -Experience of dealing with challenging and complex situations.
• -Ability to work under pressure and within set timescales.
• -Demonstrate excellent organisation skills and ability to manage and reprioritise own workload.
• -Adaptable to meeting changing environments and goals.
• -Ability to make decisions and problem solve complex issues.
• Influencing, negotiation and motivational skills.
• Effective written and spoken communication and presentation skills.
• IT skills, competent in using Microsoft Office.

Desirable

• -Experience of using SystmOne
• -Experience of working in the community.

Additional Criteria

Essential

• -Personal integrity and understanding of data protection and confidentiality.
• -Ability to interact with staff at all levels.
• -Ability to build rapport, trust and confidence with colleagues.
• -A willingness and commitment to maintain CPD.
• -Able to demonstrate behaviours which support the hospice values.
• -Ability to deal with conflict/difficult emotional situations.
• -Flexible approach to working hours, duties and arrangements.
• -Access to independent means of travel.

Qualifications

Essential

• -Registered nurse or AHP
• -Educated to Degree level or equivalent
• -Evidence of continuing professional development

Desirable

• -Post graduate qualification in palliative and end of life care
• -Advanced communication skills training.
• -Teach and mentoring qualification.

Experience

Essential

• -Knowledge of palliative care and end of life symptom management.
• -Ability to recognise and respond to potential distress in individuals and to manage crisis situations.
• -Knowledge of Advance Care Planning
• -Sensitive communication skills with patients with a life limiting illness and their carers.
• -Experience of clinical audit
• -Ability to recognise and escalate safeguarding concerns.

Desirable

• -Experience of working in a palliative care setting or a setting which meets the needs of those with palliative care needs

Additional Criteria

Essential

• -Experience of working with people with palliative and end of life care and support needs.
• -Experience of working across and liaising with multidisciplinary and multi-agency teams.
• -Excellent facilitation and negotiation skills.
• -Experience of dealing with challenging and complex situations.
• -Ability to work under pressure and within set timescales.
• -Demonstrate excellent organisation skills and ability to manage and reprioritise own workload.
• -Adaptable to meeting changing environments and goals.
• -Ability to make decisions and problem solve complex issues.
• Influencing, negotiation and motivational skills.
• Effective written and spoken communication and presentation skills.
• IT skills, competent in using Microsoft Office.

Desirable

• -Experience of using SystmOne
• -Experience of working in the community.

Additional Criteria

Essential

• -Personal integrity and understanding of data protection and confidentiality.
• -Ability to interact with staff at all levels.
• -Ability to build rapport, trust and confidence with colleagues.
• -A willingness and commitment to maintain CPD.
• -Able to demonstrate behaviours which support the hospice values.
• -Ability to deal with conflict/difficult emotional situations.
• -Flexible approach to working hours, duties and arrangements.
• -Access to independent means of travel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ashgate Hospicecare

Address

Ashgate Hospicecare, Ashgate Road

Old Brampton

Chesterfield

Derbyshire

S42 7JD

Employer's website

https://www.ashgatehospicecare.org.uk/ (Opens in a new tab)