Description

Primary Objective

The Clinical Assistant provides clinical and administrative to Providers to collaboratively ensure the delivery of high quality and compassionate care to CEENTA’s patients.

Essential Functions

• Greet and room patients
• Obtain and document past medical and surgical histories, chief complaint, history of present illness (HPI), and vital signs
• Reconcile and document patient medications and allergies in the EHR system
• Assist the Provider with patient examination, treatment, and in-office procedures as needed
• Prepare and administer medications as directed by the Provider
• Prepare and/or collect laboratory specimens
• Act as a scribe as needed by the Provider
• Explain treatment procedures and provide approved educational information to patients and their families
• Respond to patient questions and prescription refill requests via phone or in the EHR messaging system
• Manage Provider schedule(s) in the EHR system, which includes scheduling patients for appointments and in-office procedures
• Schedule patient surgeries
• Maintain applicable workqueues in the EHR system
• Index lab reports, procedure and office notes, and outside documentation pertinent to patient care from the document management system to the EHR system
• Perform clinical room turnover/set-up and equipment sterilization
• Assist with the training and onboarding of new staff
• Maintain OSHA standards to ensure a sterilized and safe environment
• Maintain stock of office, clinical and clinic specific supplies and order from appropriate vendor as needed
• Ability to meet the physical and mental demands of the position
• All other duties as assigned

• The ability to work on-site
• Predictable, reliable, and prompt attendance

Skills and Abilities

• Ability to maintain a high level of precision in judgment, the accuracy of assessment, and skill in problem-solving under stress.
• Ability to react calmly and effectively in emergency situations.
• Ability to adapt to changes in the department.
• Exceptional oral and writing skills.

• Ability to examine documents for accuracy and completeness.
• Ability to identify problems.

Core Competencies

Clinical Knowledge – Possesses the appropriate clinical knowledge to provide safe and high-quality care to patients within the applicable scope of practice. This includes accurately recording and communicating patient information to all relevant members of the clinical team.

Patient Focus – Making patients and their needs a primary focus of one’s actions; developing and sustaining productive patient relationships.

Building Patient Loyalty – Effectively meeting patient needs; building productive patient relationships; taking responsibility for patient satisfaction and loyalty.

Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Energy – Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.

Attention to Detail – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Clinical Competencies

• The broad knowledge base of Otolaryngology practice, knowledge of acute practice based on skill level and scope of practice.
• Otolaryngology Knowledge: Strong understanding of ENT terminology and anatomy and best practices in the effective flow of clinical services.
• Knowledge of examination and diagnostic procedures.
• Knowledge of medical equipment and instruments.
• Annual Scope Training

Training Period

Corporate Epic training, 6-8 weeks of on-the-job training with current CEENTA staff and Operations Manager. Check-ins and audits to evaluate competency during and after completion of training based on specific role.

Accountability

Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.

The Clinical Assistant directly impacts CEENTA’s ability to achieve its mission as they play an integral role in patient care delivery by providing by providing administrative and clinical support to the Providers.

Qualifications

Education

High school diploma or equivalent required.

Graduate of a medical assisting program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) or successful completion of one of the 3 other approved routes as defined by the American Medical Technologists (https://www.americanmedtech.org/Get-Certified/RMA-Eligibility) or graduate of an accredited program for an equivalent certification preferred.

Experience

One to two years’ experience as a medical assistant in in primary care or otolaryngology preferred.

Certificates, Licenses, Registrations

Current Certified Medical Assistant (CMA) certification from the Certifying Board of the American Association of Medical Assistants (AAM) OR Registered Medical Assistant (RMA) certification from American Medical Technologists (AMT) or equivalent certification/licensure preferred. Current Licensed Practice Nurse from the NC or SC Board of Nursing. It is the employee’s responsibility to maintain certifications and provide proof of certification or licensure.

Current BLS Certification from the American Heart Association or American Red Cross preferred.

Work Environment

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Clinical Assistant functions in a multi-specialty clinic with high patient volume. This role may be exposed to contagious or infectious diseases, and therefore, may be required to wear personal protective equipment at times. This position routinely uses standard medical office equipment as well as standard medical diagnostic equipment.

Supervision

This position reports to the Operations Manager as well as the Operations Supervisor when applicable, with clinical oversight from the Provider.

The position has no supervisory responsibilities.

Position Type and Expected Hours of Work

Hours are subject to variation based upon clinic needs.

Physical, Mental and Other Requirements

The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• Occasionally assists with moving or position wheel-chair bound patients, clinical equipment; up to 300lbs and office supplies up to 30 pounds
• Frequently required to stand; walk; sit in front of a computer; type; perform repetitive mouse clicks; use hands to finger, handle or feel; and reach with hands and arms to assist patients and/or providers/staff

Mental Demands:

• Ability to problem solve
• Ability to work under pressure or in stressful situations
• Ability to make quick decisions
• Ability to thrive in fast-paced environments and multi-task
• Ability to use discretion and sensitivity

Other Requirements:

• Active & Current Driver’s license
• Clean driving record
• Consistent and Reliable Transportation
• Polite and professional disposition

Travel

Occasional travel to other CEENTA clinic locations may be required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to add or change the essential job functions of this position at any time without notice.

A Typical Day in the Position

A typical day for the Clinical Assistant involves collaborating with and providing clinical and administrative support to the Provider to ensure the delivery of high quality, compassionate patient care. The Medical Assistant greets patients with a warm, welcoming smile as they escort them to the exam room. They obtain and document past medical and surgical histories, chief complaint, history of present illness (HPI), and vital signs and reconcile patient medications and allergies in the EHR system. They assist the Provider with patient examinations, treatments, and in-office procedures, cleaning and sterilizing rooms and equipment after each encounter. They perform an array of administrative duties, which include ordering supplies, stocking rooms, scheduling appointments, surgeries, and in-office procedures, responding to patient messages and prescription refill requests, indexing faxes and other documents, and monitoring work queues in the EHR system.