• Job Description

  Req#: 25-73441
  
  Position Purpose:
  Provides clinical information and education for inbound calls and outbound calls triages behavioral health crisis calls. Uses established protocols and independent professional judgment. Documents assessment, plans, interventions and results.
  
  Education/Experience:
  Bachelor’s degree or equivalent experience. Master's degree preferred. 1+ years of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area. Strong computer skills required, including experience with Microsoft Office and/or data entry systems. Must possess and demonstrate strong abilities in data entry, typing, call documentation. Experience in telephonic counseling and/or managed care setting preferred.
  
  License/Certification: Must have one of the following: Licensed Professional Counselor; Licensed Clinical Social Worker; Licensed Marriage and Family Therapist; Licensed Psychologist; Licensed Independent Substance Abuse Counselor, Licensed Associate Counselor; Licensed Associate Substance Abuse Counselor; Licensed Masters Social Worker
  
  Responsibilities:
  Texas Department of Family Service (DFPS) background required" "Answer incoming telephone calls and triage behavioral health need
  
  Document calls and actions using standard computer software application
  
  Provide resource and education to non-licensed behavioral health staff
  
  Schedule and make follow up calls to provide care facilitation
  
  Promote recovery concepts and inspire hope
  
  Work with other internal and external agency personnel to meet callers' needs
  
  Provide professional assessments, interventions within scope of relevant licensure
  
  Provide information and behavioral health education to callers
  Performs other duties as assigned
  
  Complies with all policies and standards
  
  EEO:
  
  “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
  
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  Story Behind the Need – Business Group & Key Projects
  Health plan or business unit Team culture Surrounding team & key projects Purpose of this team Reason for the request Motivators for this need Any additional upcoming hiring needs?	Position Purpose: Provides clinical information and education for inbound calls and outbound calls triages behavioral health crisis calls. Uses established protocols and independent professional judgment. Documents assessment, plans, interventions and results. Education/Experience: Bachelor’s degree or equivalent experience. Master's degree preferred. 1+ years of Behavioral Health experience in crisis interventions, case management, behavioral interventions, therapy, assessment and intake, or related area. Strong computer skills required, including experience with Microsoft Office and/or data entry systems. Must possess and demonstrate strong abilities in data entry, typing, call documentation. Experience in telephonic counseling and/or managed care setting preferred. License/Certification: Must have one of the following: Licensed Professional Counselor; Licensed Clinical Social Worker; Licensed Marriage and Family Therapist; Licensed Psychologist; Licensed Independent Substance Abuse Counselor, Licensed Associate Counselor; Licensed Associate Substance Abuse Counselor; Licensed Masters Social Worker Responsibilities: Texas Department of Family Service (DFPS) background required" "Answer incoming telephone calls and triage behavioral health need Document calls and actions using standard computer software application Provide resource and education to non-licensed behavioral health staff Schedule and make follow up calls to provide care facilitation Promote recovery concepts and inspire hope Work with other internal and external agency personnel to meet callers' needs Provide professional assessments, interventions within scope of relevant licensure Provide information and behavioral health education to callers Performs other duties as assigned Complies with all policies and standards
  Typical Day in the Role
  Daily schedule & OT expectations Typical task breakdown and rhythm Interaction level with team Work environment description	This is a case management role. They will be working with individuals ages roughly 3-21 years old so it spans through a few development stages. They are assisting with identifying gaps in case. This is not direct care, but individuals are using those skills to complete assessments. The outreach is predominately phone.
  Compelling Story & Candidate Value Proposition
  What makes this role interesting? Points about team culture Competitive market comparison Unique selling points Value added or experience gained	The Travis team in particular is young adults. It is a fun team to be on. They are creative, funny and have a really good culture on the team. The team connects consistency and works together very closely. For many people this is a huge selling point. The remote work is also wonderful and I try to be as flexible as I can be. It’s a slower start with new hires, but as we move forward with integrity and performance the manager is as flexible as possible and that is a huge benefit to her team
  
  

• About the company

  Mindlance is one of the largest diversity-owned staffing firms in the US . As a recruitment centric talent acquisition company, Mindlance provides Technology, Engineering, Digital / Creative / Marketing, Clinical Research, Scientific, Finance, Professional and Payroll Management staffing services to Global 1000 companies across the US, Canada and India.

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