• Job Description

  Req#: 640931

  YOU BELONG HERE

  What Awaits You?

  • Career growth and development
  • Employee and Dependent Tuition Assistance
  • Diverse and collaborative working environment
  • Affordable and comprehensive benefits package

  Our competitive Benefits Package is designed to support our employees' well-being and financial security. You can explore the details of our benefits offering by visiting the following link: https://jhhs.mybenefitsjhhs.com/

  Summary

  The Clinical Customer Service Representative enhances service excellence at Johns Hopkins Hospital by serving as a central point of contact and communication for patients, families, visitors, and members of the healthcare team in patient care units. The CCSR also provides a broad spectrum of customer support services to medical, nursing, and administrative staff by performing a variety of unit-specific activities geared to meet unit, department, and institutional needs.

  Hours: Day shift, 40 hours per week, 7:00 am -3:30 pm. Every other weekend and every other holiday.

  Education:

  HS Diploma or equivalent, one year of college credit preferred.

  Work Experience:

  Minimum of six months experience in healthcare or office setting.

  Strong customer service experience in a high volume work setting (i.e. call center, guest services, reception, etc. preferred.)

  Important Notices:

  ***Effective January 1st, 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your occupational health screening. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons by following the proper protocols. Employees at Johns Hopkins All Children’s Hospital, its affiliate locations and Florida State Residents are not required to obtain the COVID-19 vaccine . In the wake of the COVID-19 pandemic, the Johns Hopkins Health System remains committed to providing the highest quality care for our patients and our communities. We encourage you to explore our current opportunities.

  ***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

  Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

  Johns Hopkins Health System and its affiliates are drug-free workplace employers.

  We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts — including while at lunch or on breaks, and whether they are on or off campus.

• About the company

  Together, we will deliver the promise of medicine. The mission of Johns Hopkins Medicine is to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care.

Notice