• Job Description

  Req#: 25-45476
  
  Job Description:
  • Conducting oversight of vendors who identify and collect adverse event and product quality complaint information and complete in-take of Pharmacovigilance safety and product complaint reports in Systems.
  • Supporting the business strategy of assisting internal and external customers in collecting
  • information for product safety reports, products complaints related to products.
  • Supporting vendor case quality, and productivity metrics by exhibiting the core leadership
  • attributes: Agile and Accountable; Clear and Courageous; Make Possibilities Real; All for One Decide Smart and Sure.
  • Supporting and participating in audits and inspections as needed.
  • Supporting development of materials and delivering training in conjunction with the vendor, including train-the-trainer, special-topics, refresher, and internal trainings as needed.
  • Conducting oversight to ensure the vendor is effectively communicating using various mediums and establishing rapport with customers, colleagues, and interdepartmental groups.
  • Conducting oversight in the vendors use of multiple databases to document adverse event and product complaint information.
  • Supporting implementation of strategies to enhance PDI excellence in providing the highest level of customer experience.
  • Acts as an adverse event and product complaint intake subject matter expert.
  • Other duties may be assigned based on the need or work requirement of the organization.
  Experience/Skills:
  • Bachelor’s degree of RN, BSN, or BS Pharm/PharmD required.
  • 2-4 years’ clinical healthcare and previous pharmaceutical industry experience. Pharmaceutical industry contact center experience preferred.
  • Demonstrates ability to lead project work. Proven success in results-driven process management.
  • Core knowledge of Industry regulations (ICH, FDA, EMEA, MHRA).
  • Demonstrates strong attention to detail and problem-solving skills
  • Demonstrates strong verbal communication skills with external and internal customers
  • Demonstrates strong (speed and accuracy) documentation skills
  • Provides medical support with emphasis on the intake of medical product experiences. Acts as a liaison with Quality Assurance for product quality problems where an adverse event is involved. Works with Customer Service to provide standard information and product replacement as necessary.
  Top 3-5 skills, experience or education required
  1. Strong attention to detail when reviewing cases and doing quality assessments
  2. Excellence in verbal and written communication with peers, patients, and HCPs
  3. Ability to provide feedback in a professional manner
  4. Strategize in efficiency and technology improvements
  5. Ability to work in a constantly evolving environment
  
  About US Tech Solutions:
  US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
  
  US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  
  

• About the company

  Our Talent Your Results - This is the premise behind US Tech Solutions. Our flexible engagement model offers right-fit talent on-demand - when, where and how you need it, so you can achieve your business objectives. We offer contingent, contract-to-hire or direct staffing services. At USTECH, we understand how critical talent is to every organization, as well as how the world of work and the workplace is changing. We offer the most effective means to help you acquire, manage and optimize talent. USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20% of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering.

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