Description

Wayfinder Family Services ensures that children, youth, and adults facing challenges always have a place to turn.

Wayfinder is committed to advancing IDEA (Inclusion, Diversity, Equity, and Accessibility).

Wayfinder believes inclusion, diversity, equity, and accessibility are essential to our excellence and our mission's execution. We value differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a diverse and welcoming workplace that reflects the diversity of the communities we serve and includes individuals with diverse backgrounds and experiences. Individuals of color, women, LGBTQIA+, veterans and differently-abled persons are encouraged to apply.

In exchange for your talent, Wayfinder offers an excellent benefits package, which includes the following:

• This role is eligible for Public Service Loan Forgiveness (PSLF)
• Competitive salary - Sign-on bonus for eligible roles
• Flexible schedules depending on the position (some offering hybrid)
• Medical insurance with a $30 premium per paycheck coverage plan (employee-only)
• Dental insurance 100% employer paid for HMO coverage plan (employee-only)
• 401(k) retirement plan with an employer match up to 4%
• 11 paid holidays per year and a generous paid time off policy
• Five paid winter holidays (between Christmas Eve & New Year's Day)
• Education Reimbursement Program
• Robust training opportunities: Shared Core Practice Model, Trauma-Informed Care, Evidence-based Practices
• Clinical Supervision for licensure

Compensation:

• In accordance with California law, the expected salary range for this position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.

About the Program:

Wayfinder Family Services’, The Haven, provides basic and therapeutic foster care and residential services for unaccompanied immigrant children with a variety of racial, ethnic, gender, geographic and language backgrounds. The Haven offers individualized, child-centered, trauma-informed services sensitive to the age, culture, religion, dietary needs, native language, sexual orientation, and gender identity of each child. Services to support individualized needs include Acculturation and Adaption, Case Management, Educational Services (including vocational), and Mental Health Services. In addition, Wayfinder will provide family finding to locate extended family or non-relative extended family who are viable, suitable sponsors to ultimately develop a transition and release children as rapidly as possible. Program services will protect children from abuse and neglect, enable unaccompanied children to achieve stability in their living situations, improve or maintain a high level of youth functioning, provide bed availability for children when needed, and achieve high levels of satisfaction from program participation.

Role Summary:

The clinical program manager is responsible for the overall clinical operations, administration, and management of the clinical services for Unaccompanied Children. They are responsible for designing treatment protocols and plans, assessments, conducting utilization reviews, and evaluation of the program and services after discharge or placement in accordance with ORR and Wayfinder policies and procedures, licensing standards, and federal, state, Los Angeles County, and other regulatory agencies.

Major Duties and Responsibilities:

• Promotes a healthy organizational culture based on trust, respect, empowerment, and accountability.
• Develops and executes policies and procedures and a system of accountability that tracks the quality of service, program budget, relevant documentation, and adherence to regulatory and contractual requirements.
• Responsible for developing, overseeing, and maintaining the department’s budget.
• Oversees and manages risk management and continuous quality improvement in assigned areas of responsibility. Promotes the Continuous Quality Improvement (CQI) process by identifying quality indicators and opportunities for departmental and organizational process improvement.
• Provides direct therapeutic services to clients and the community as needed, including group work and family therapy.
• Ensures The Haven and the program's internal documentation practices and reporting requirements are met by following contract and licensing standards.
• Participates in staff meetings with stakeholders and offers clinical feedback regarding client treatment needs.
• Attends, facilitates, and assists with providing foster parents with ongoing education and support services.
• Oversees and provides trauma-informed, culturally relevant clinical services to unaccompanied minors.
• Provides weekly individual supervision to clinical staff while working to build a cohesive team and maintain positive staff morale.

Qualifications

Education/Certifications:

• A master’s degree in social work from an accredited university is required. Two years of postgraduate direct service delivery experience; or a master's degree or Ph.D. in psychology, sociology, or another relevant behavioral science discipline where clinical experience is a program requirement will be considered.
• A bachelor's degree plus five years of clinical employment experience in the behavioral sciences will be considered instead of a master’s degree.

Experience:

• Must have supervisory experience and be licensed to provide clinical services in the state of California.
• Five years of experience in child welfare administration, child protective services
• Bilingual (English/Spanish) is required. Proficiency in other languages is preferred.
• Supervisory experience in direct service delivery with the ability to effectively delegate tasks and responsibilities is required.
• Prior experience working with refugee and/or immigrant populations is preferred.
• Ability to learn Electronic Health Record/ UC Portal is required.
• Excellent organizational/communication skills are required.

Specific Requirements:

• Valid CA Driver License with a minimum of two (2) years good driving history and must be approved by the agency’s insurance carrier to drive agency vehicles. Or ability to facilitate travel for and with clients to and from potential job sites and lesson destinations used for training, using available transportation resources which may include public transportation, rideshare, etc.

Employee Wellness & Safety

Wayfinder is committed to creating an environment where employees and clients are safe. To meet this goal, we ask that employees be fully vaccinated (including boosters) against the COVID-19 virus as a condition of employment. All staff must demonstrate evidence of complete vaccination, including booster, on or before their employment start date. Wayfinder will consider requests for exemption based on religious beliefs or medical accommodations. Wayfinder requires a thorough background screening process, including fingerprinting and a health screening.

Trauma-Informed Care

Wayfinder practices Trauma-Informed Care (TIC) principles which recognize the signs, symptoms, and widespread impact of trauma. Employees integrate the knowledge of Trauma-Informed Care into policies, procedures, and practices to prevent re-traumatization which promotes the healing of families, youth, individuals, and communities.

Wayfinder is an Equal Opportunity Employer.

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